Senior Business Analyst

SUMMARY OF POSITION 

We are looking for a curious and dynamic Business Analyst. The role is responsible for the business analysis and management of digital projects for Berlitz whether in our Princeton, NJ global headquarters or remote.  Must have an excellent customer service mindset, problem-solving skills, and the ability to manage multiple concurrent project assignments. The key focus of the position is to review, analyze, and evaluate business systems, processes, and user needs. Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies. 

Furthermore, this is a highly collaborative role, working closely with cross-functional assign, schedule, review, and monitor projects to ensure progress is within expected guidelines, meets business requirements, completed on time, and within budget. 

The position will regularly work across multiple time zones globally and engage with other business units and users as needed. The role will support our cloud system platforms including but not limited to CRM, financial systems, third-party integrations or similar applications while also serving as subject matter expert in some areas delivering high-quality solutions in areas such as BI, data warehousing, business architecture or reporting. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Applications will be dismissed.

ESSENTIAL JOB FUNCTIONS 

• Lead the execution of enterprise application, web, and infrastructure project deployment strategies and tactics 
• Act as a strategic partner between the business community and IT to resolve functional and technical issues related to business-critical applications  
• Work closely with department leads across company units to identify business requirements and ensure alignment of all deliverables  
• Analysis, planning, project execution, and transition of IT initiatives for Berlitz and ELS 
• Manage scope, schedule, expectation, budget and dependency to ensure the quality of project deliverables 
• Analyze and recommend adjustments to implementation approach in response to changing business needs. 
• Set and meet clear milestones for project delivery 
• Strong documentation skills 
• Keen attention to detail 
• Risk management: Identifies, facilitates, and drives the resolution of project issues 
• Experience delivering projects using SDLC processes with agile methodologies including ticketing systems such as Jira 
• Efficient organization and management of internal and external project resources 
• Conduct project meetings, track and monitor tasks, milestone deliverables 
• Maintain strong relationships with all internal and external stakeholders 
• Identify project-level metrics and KPIs relevant to project success 
• Conduct post-project reviews to collect data, analyze trends, and report on performance 
• Work with the business community to document functional test scenarios, test plans, and end-user acceptance testing 

SALARY: $125,000 - $150,000/year                                                              

QUALIFICATIONS/ RELATED EXPERIENCE 

Experience:  

• Five+ years of experience in cross-disciplinary management of technology projects and Business Analyst experience is a must.  
• Experience with cloud data tools and platforms (AWS, Azure, Salesforce, Snowflake, etc)  

Competencies:  

• Must be able to analyze business concepts and present to both technical and non-technical audiences 
• Must be able to present technical concepts to both technical and non-technical audiences 
• Superior communications and interpersonal skills with the ability to deliver presentations to the C- level Executives  
• Proficient in MS Project, Excel, and other project management tools  
• Highly organized and adaptable to a fast-paced dynamic environment 
• Must be able to multitask and manage multiple concurrent projects 
• Experience in IT infrastructure and Development projects 
• Occasional after-hours work as needed.  
• A customer service mindset to work with non-technical users in pressure situations 
• Personal integrity and strong work ethic 
• Ability to manage and work with a team or as an individual 

Physical Demands: Office work related to hours of meetings, sitting at a desk, and computer input  

Work Environment: Business casual corporate office environment 

Travel Requirements: As needed, generally minimal