Assistant Branch Manager

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

 

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - UR Image, Grapevine 

Division: Air & Sea 
Job Posting Title: Assistant Branch Manager - 89227 
Time Type: Full Time

 

Summary

At DSV, The Assistant Branch Manager plays a critical role in supporting the overall success and smooth operation of the branch. This position assists the Branch Manager in overseeing daily operations, managing staff, driving business growth, and ensuring compliance with company policies and procedures. The ideal candidate is a dynamic leader with strong interpersonal and organizational skills, capable of driving operational excellence and delivering exceptional service to customers.

 

Duties and Responsibilities

• Oversee day-to-day branch operations, ensuring efficiency and adherence to company policies.
• Assist in coordinating logistics, freight forwarding, and supply chain activities to meet customer needs.
• Monitor key performance indicators (KPIs) and implement corrective actions to meet branch goals.
• Ensure compliance with regulatory requirements, safety standards, and company policies.
• Supervise and mentor branch staff, fostering a collaborative and high-performing team environment.
• Assist with hiring, training, performance management, and professional development of team members.
• Step in as acting Branch Manager during the Branch Manager’s absence.
• Build and maintain strong relationships with customers and vendors, ensuring a high level of satisfaction.
• Address and resolve customer inquiries, complaints, and service issues promptly.
• Support sales efforts by identifying business opportunities and assisting with customer proposals.
• Assist in budget management, expense tracking, and financial reporting.
• Monitor branch profitability and contribute to achieving financial targets.
• Identify areas to optimize operations and reduce costs.
• Collaborate with the Branch Manager to develop and execute branch goals and strategies.
• Analyze market trends and competitor activities to support business development initiatives.
• Drive continuous improvement initiatives within the branch.

 

 

Skills & Competencies

• Team player with ability to work amongst diverse, cross-functional teams and all levels of management.
• Capability to work under time and quota pressures.
• Presentation skillset and ability to lead virtual online meetings and custome