Senior UX Designer - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services

Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations.  Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

The Role

As a Senior UX Designer (Individual Contributor) you will be contributing and leading the design of our Anti- Money Laundering, Sanctions, Anti- Bribery, and Internal Fraud products. Working in concert with Product and Engineering partners and UX Research colleagues, you’ll be applying your extensive skills and experience to create high quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and high-fidelity design.

Responsibilities

• Work closely with research, senior stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions

• Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System

• Ensure that designs follow best practices and use research & testing to inform and validate

• Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users

• Apply a positive and constructive attitude when giving and receiving all feedback

• Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood.

• Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed

• Keep up to date with the latest UX practices, innovations, and tools

• Ensure all designs comply with ADA/WCAG standards for accessibility

• Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed

• Lead by example, supporting, training and developing junior members of the team.

• Moderate conflicts between colleagues and/or stakeholders, guiding to constructive resolution

• Take a leading role in the wider UX community, helping to define our standards and practices

Required Skills, Experience and Competencies

• 5+ years of industry UX Design experience

• Experience in designing task or case management tools 

• Strong attention to detail, analytical skills and problem-solving

• Experience on complex enterprise-scale design projects

• Creative flair and a good eye for design

• Excellent written and oral communication skills

• Outstanding skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision.

• Experience working with, and contributing to, Design Systems

Desirable Skills, Experience and Competencies

• Experience in designing dashboards

• Experience with agile methodology

• Financial services industry

Education

• Bachelor's Degree or equivalent experience