Customer Service Associate

Job Description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

We are seeking Customer Service Associates in Las Vegas, NV.

11:30am-8pm

Saturday-Wednesday

Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.

• Scheduling drivers to make freight delivery or collect shipments and packages

• Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests

• Planning predetermined routes for drivers

• Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.

• Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need

• Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times

• Monitoring truck repairs and maintenance schedules

• Logging vendor complaints or concerns

• Answering phone calls from vendors, customers, and management and helping them as needed.

• Other duties as requested

• Strong aptitude for time management

• Excellent understanding of local and state traffic laws and regulations

• Ability to make quick changes in routing

• Strong interpersonal skills

• Ability to prioritize and multitask

• Deep understanding of computer software and technologies

• Able to read, write and speak English

• GED or higher

• 2-3 years of freight dispatching experience is highly valued

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

#pfs

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.