Global Sales Operations (GSO) Coordinator EMEA

Wyndham Hotels & Resorts is now seeking a Global Sales Operations (GSO) Coordinator EMEA to join our team in Gurgaon, India.

Job Summary

The Global Sales Operations (GSO) Coordinator EMEA forms an integral part of the Wyndham Sales Operations team operating within a variety of administrative duties, projects, and revenue generation, with three key elements qualifying the success of this position:

 

1) To provide administrative services to the Wyndham Sales EMEA teams at the required level.

2) To primarily focus on managing our ad hoc and Brand.com, direct leads - overseeing, owning, and executing the Lead Management and Business Development efforts across the region on behalf of the team, hotels and clients.

3) To pro-actively direct demand and revenue into our hotels through multiple sources and channels ultimately adding to overall revenue contribution for our franchisees.

 

Additional responsibilities include but not be limited to assisting the EMEA Wyndham Sales teams on an ‘as required' basis, supporting in reporting, analysis and metrics utilising available BI tools and creating dashboards to visualize data, and working directly with both managed and franchised hotel teams to educate, support and deliver opportunity and revenues through Wyndham Hotels & Resorts (WHR) systems.

Responsibilities

Business Development & Lead Management

Lead Management:

• Oversee and own the Lead Management and Business Development process for Wyndham Sales EMEA, covering all client enquiries and opportunities across the region. This includes receiving and processing all non-Wyndham Sales managed leads from the market segments, i.e. Group, MICE, Leisure, Transportation, Sports, and Wedding.
• Work pro-actively to qualify and convert direct demand, driving revenues into our hotels by following SOP's and guidelines.
• Identify, qualify and meet the needs of clients, and present a suitable solution through informative proposals in order to convert business opportunities into transactions.
• Document the development of all Leads within Salesforce as the main CRM platform while managing leads and logging activities, and communicating with clients. Ensure Salesforce is up to date and educate everyone involved on process enhancements, individual account status, completion, and follow-up.

 

Business Development:

• Identify and capture new business opportunities for our hotels globally from the EMEA based accounts and clients. This includes researching and analysing market trends, identifying potential clients, and developing relationships with key stakeholders.
• Take on the responsibility for ensuring that revenue meets or exceeds the established business development sales goals.
• Directly develop/ manage several regional/ global revenue-producing accounts that are in a state of growth to bring them to a point where they can be handed over to the respective Global/ Regional Sales Teams.

 

Hotel & Client Engagement

• Build strong, trust-based relationships with hotels across EMEA to support lead conversion and create an active partnership between the hotels and the Wyndham Sales teams.
• Engage and assist hotels through clear communication, guidance on opportunities, and regular follow-up to strengthen collaboration and ensure a smooth sales process.
• Communicate with customers in a professional and timely manner, qualify their needs, and convert them into the Wyndham ecosystem.
• Support the growth of the company’s account database by identifying new business, nurturing repeat clients, and driving revenue through consistent follow-up and proactive development.

Responsibilities (cont'd)

Sales Systems, Reporting, Data & Support

• Use reporting and BI tools effectively to monitor the Business Development pipeline: lead flow, conversion status, weekly performance checks and other day-to-day activity.
• Collate, process and load hotel data into Wyndham’s sales systems, ensuring information used for Business Development EMEA is accurate and up to date.
• Assist the wider team with the Quarterly production collection and tracking process, ensuring data is gathered, checked and submitted on time.
• Support the EMEA Sales Operations Manager with system enablement, document updates, troubleshooting, logging tickets and onboarding new team members across Salesforce Lightning, Cvent (MICE & Transient), Birst, Wyndham Community and other relevant tools.
• Manage data storage and sharing through ShowPad, SharePoint, MS Teams and other platforms, keeping information organised and up to date.
• Provide day-to-day administrative and coordination sup