Sr. Customer Success Engineer, Prisma Cloud

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description

Your Career

We are looking for a hardworking and passionate Customer Success Engineer who is customer-obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption and accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec, and DevOps teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

From day one, you will roll up your sleeves, hit the ground running, and bring your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

Your Impact 

• Ensure customers maximize their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
• Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud solutions are fully integrated into their security operations center
• Be the first line of defense in solving customer requests and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on establishing and managing their Cloud Security Change Management/Governance/Center of Excellence programs
• Identify risks to the customer achieving their business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of customers' typical business challenges and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs

Qualifications

Your Experience

• 7+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant, or similar roles desired - strong consulting and project management skills
• Ability to clearly articulate technical issues to both technical/non-technical audiences and executives and explain their impact on business, both internal and external to the organization
• Experience with deploying, operationalizing, or supporting one or more cloud-based applications
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Ability to multi-task and work in a fast-paced environment

Must Have Skills

• Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP, and Azure
• Strong Knowledge of Cloud services and components such as Compute, Networking, Databases, Load balancing, DNS, Storage, Monitoring, Automation, Compliance, Identity and Access Management, etc.
• One or more of AWS, Azure, or Google Cloud certifications is strongly preferred
• Hands-on experience with one or more Linux distributions (For Example. RHEL, Debian, Alpine, Ubuntu, Centos, etc.)
• Knowledge of general security practices and regulatory compliance