Senior Manager, Global Internal Communications

The Senior Manager, Global Internal Communications will help execute Chubb’s internal communications strategy and employee engagement across the company. As a member of the Global Marketing, Communications and Investor Relations team, this seasoned professional will possess deep expertise and professionalism in employee engagement, employing both traditional media and new digital and video channels to help realize the group’s goals. 

The person will carry out the editorial direction and amplify the strategic narrative of the company across a diverse and dispersed employee stakeholder group. This accomplished practitioner will have worked in a global and highly matrixed company across B2B2C business units – helping to drive consistency and underscoring the benefits of the employee value proposition. The role reports directly to the Senior Vice President, Head of Global Internal Communications. 

The successful candidate will help drive engagement across a full spectrum of channels and platforms, new and yet-to-be developed, measuring their effectiveness and implementing new approaches and technology enhancements to reach and engage employees. They will be responsible for producing fresh, creative, narratives and engaging content on the company’s strategic priorities, our culture, what makes Chubb a great place to work, our digital transformation, and how we deliver a competitive advantage to our clients, customers and intermediaries. 

This role operates on a hybrid work schedule (3 days in office, 2 days remote) and can be based out of our New York City or Whitehouse Station (NJ) offices.

Specific Responsibilities 

• As a key member of Chubb’s Internal Communications Center of Excellence, help develop the team’s strategy and progress to achieve a world-class discipline serving the company’s 40,000 employees 
• This is an individual contributor role with opportunities (as an Internal Communications Center of Excellence member) to guide and consult other Chubb employees with internal comms responsibilities
• Help develop and execute Chubb’s internal engagement plan aligned with the company’s narrative to effectively articulate its culture, strategy and successes 
• Understand the various personas of our employee base and create compelling channels, content, messaging, packaging and repurposing of news and information that is tailored for these audiences – from individuals in the field, across all regions, newly acquired employees, corporate functions, etc. 
• Serve as managing editor of the company’s global news channel, collaborating with regional, functional and business-unit teams to curate, develop and publish content to inform, engage and inspire employees. 
• Surface ideas and enhancements to stimulate employee experiences including programs, events, and interactions that demonstrate the company’s ambitions and growth 
• Working with the SVP, Head of Global Internal Communications, contribute to a wide variety of content in multiple forms to reinforce Chubb’s culture, diversity, equity and inclusion efforts and the initiatives and milestones of the business resource groups. 
• Help measure, track and continuously improve employee engagement metrics. Facilitate adoption/use of CRM platform that demonstrates real-time results, open rates and change course as needed to respond to changing workforce demands and behaviors. Conduct focus groups and pilot projects to ensure Chubb is adapting to new and more efficient ways of communicating 
  • Assist in update and/or creation of tools for internal/marcomms use, e.g.: 
  • New designs for mass emails, global town halls, videos, newsletters, blogs, etc. 
  • Ability to flex from high-level creative work to high quality task execution, including CRM publishing, intranet publishing, event project management and graphics production.  
  • Stylebook and guidelines 

• Bachelor’s degree, 10+ years of corporate communications, PR agency, and/or journalism experience – ideally all three
• Exceptional, demonstrable writing and editing skills, including ability to synthesize complex, sometimes esoteric financial and insurance-related materials and craft creative, persuasive content for global audiences 
• Experience producing/managing videos, town halls and intranet channels 
• Innovative approach to content types – thinking beyond the written word to consider visual, video, audio, in-person experiences and other channels and content-delivery approaches 
• Excellent verbal communication skills 
• Preferable industries include insurance, financial services and technology 
• Must be comfortable with highly matrixed, global environments 
• Periodic need to extend or adjust schedule for work across time zones to meet/collaborate with colleagues in