Technical Account Manager - Security Clearance

Everbridge is a rapidly growing company based in the US and is looking for an experienced Technical Account Manager (TAM) to support large clients in our federal practice.  The Technical Account Manager is customer-facing and requires a comprehensive understanding of Everbridge's Control Center platform. Your expertise will extend to the infrastructures it interacts with, as well as detailed knowledge of the subsystem edge devices utilized by our end-users and reseller partner customers. https://www.everbridge.com/products/control-center/

What you'll do;

• Ensure consistently positive customer experiences by overseeing deployment planning, solution adoption, and technical issue resolution.
• Establish a formal governance model with the client, conduct periodic stakeholder meetings, and quarterly business reviews, and provide monthly account reporting to internal stakeholders.
• Develop and deliver a continuous product education and awareness program, including onsite training sessions as required.
• Set and track customer satisfaction KPIs and develop and manage action plans to continuously improve these metrics.
• Troubleshoot customer concerns and ensure critical issues are documented and escalated for resolution.
• Act as a customer advocate within Everbridge and report customer feedback internally to relevant teams.
• Produce integration requirements specifications based on customer interactions and technical documentation.
• Provide effective feedback to the team on project status and updates.
• Global Engagement: Prepare for national and international travel, at times extensively, as part of your responsibilities. Your role involves collaboration with the technical program team and end-customer stakeholders, where you'll translate intricate technical requirements into innovative solutions

What you'll bring;

• Bachelor's degree and 8-10 years of progressive experience 3+ years in a customer-facing support or consulting role.
• Strong project management and technical/software skills.
• Ability to handle conflicting priorities and manage customer relationships.
• Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
• Strong knowledge of database architectures and Microsoft SQL Server (required).
• Experience in coordinating internal departments and resources to solve complex customer support or implementation problems.
• Strong critical thinking, analytical, and problem-solving abilities.
• Ability to facilitate and lead cross-functional teams.
• Strong time management skills and proficiency with relevant tools.
• Ability to travel locally and support the customer onsite.
• Excellent knowledge of virtual machine (VM) environments and Microsoft Clustering.
• Understanding of Business Continuity or Emergency Management Practices.
• Ability to obtain relevant security clearance for working on classified projects (required).
• Experience in the physical security industry desired
• Security Clearance required

The reasonably estimated salary for this role at Everbridge ranges from $100,000 to 120,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.





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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local