Program Manager Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Program Manager Lead, you will lead the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. You will work to achieve multi-year program deadlines, scope, and overall program benefits. You will support cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano, TX, San Antonio, TX, or Tampa, FL., (both campuses).

Relocation assistance is not available for this position.

Candidates should ensure their resume includes a project list outlining their role in each project along with project scope and timeframe.

What you'll do:

• Lead the implementation of strategic tasks that align programs with an organization’s business strategy and goals.

• Be responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

• Work with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.

• Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.

• Ensure all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.

• Assist in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.

• Direct analyses, root cause identification and development and recommendation of key work products.

• Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

• Define and maintain multiple program strategies based on business demand and ROI expectations.

• Negotiate agreements, settle disputes equitably and diffuse high-tension situations.

• Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.

• Mentor Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.

• Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).

• Adhere to governance rigor required for work efforts.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.

• Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.

• Advanced understanding and demonstrated application of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.

• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

• Extensive experience developing, maintaining, and reporting on large cost work effort(s) / prog