Associate Cloud Analyst, FinOps

As an Associate Cloud Analyst, FinOps you will report to the Manager, Customer Engagement. You will learn the ins and outs of cost savings through optimization of AWS environments, and work with customers that spend under a certain threshold to help with their cost savings initiatives. You will also manage the Cloud Foundation ticket flow and ensure customer requests are triaged appropriately.
This position is 100% remote.

Responsibilities

• Monitor assigned Cloud Foundation customers' AWS usage and present opportunities for cost savings and healthy cloud usage through quarterly email updates
• Create custom reports giving personalized recommendations to customers based on budget, best practices, timeline, and goals
• Escalate customers with more specific needs to Cloud Analysts
• Perform initial ticket triage on service board; assign tickets to Analysts and ensure they are scheduled in a timely manner
• Handle alert tickets, including billing alerts, reservation expirations, new account notifications, and billing inquiries, etc; escalate tickets as needed
• Configure and manage customer-facing cloud optimization tools
• Stay educated on the latest cost optimization strategies and technologies

Requirements

• 1+ years of experience in Sales, Customer Success, Customer Support, or other customer-facing roles
• Familiarity with AWS Services and how they interact with each other, such as EC2, RDS, and S3
• Experience using Excel for basic data management
• AWS Cloud Practitioner certification and CloudHealth Certification (required within first 90 days of employment with Mission)

Perks & Benefits

• Access to health, vision and dental insurance with options 100% covered by Mission for employee and their dependents
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Generous Paid Time Off (FlexPTO, parental leave, volunteering time off)
• Reproductive health benefits
• Pet insurance
• 401k matching program
• Life insurance paid by Mission
• Monthly flex stipend
• Monthly cell phone stipend
• Home office expense benefit
• An internal department dedicated to helping team members on their career path
• Inclusive work environment with several Employee Resource Groups

Commitment to Diversity and Inclusion
We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.
Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.