Entry Level Customer Service Assistant

Position: Customer Service Assistant (Entry Level)
Location: Charlotte, NC
Employment Type: Full-Time
Salary: Competitive, based on experience

Job Summary:

We are seeking a motivated and friendly Customer Service Assistant to join our team. In this entry-level role, you will be the first point of contact for customers, providing excellent service and support. Your goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and offering assistance.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.

• Assist customers with product information, order status, and account-related questions.

• Resolve complaints and escalate issues to the appropriate department when necessary.

• Process orders, returns, and exchanges accurately and efficiently.

• Maintain a positive and empathetic attitude toward customers at all times.

• Document customer interactions and update records in the system.

• Support the team with administrative tasks and other duties as assigned.

Requirements

• High school diploma or equivalent (required).

• Strong communication skills, both written and verbal.

• Basic computer proficiency and familiarity with customer service software (training provided).

• Excellent problem-solving skills and attention to detail.

• Ability to multitask and manage time effectively in a fast-paced environment.

• A positive, customer-first attitude.