Home Health Office Coordinator

Description

AW Health Care is a St. Louis based, independently operated, women-owned enterprise. We recently celebrated 20th anniversary in the home health industry. AW is a rapidly growing home health agency, with an innovative approach to patient centered care. Our team consists of over 400 employees serving over 1500 patients in Missouri and Illinois.

AW Health Care Benefits:

AW Health Care offers its' employees a wide range of benefits including:

• Medical
• Dental
• Matching 401K
• Paid Time Off
• And a wide range of supplemental benefit options including, but not limited too:
• Life Insurance
• Short Term/Long Term Disability
• Accidental Death and Dismemberment

The Office Coordinator position is a position responsible for coordinating and leading the development and operations of the assigned office and all its departments. The Office Coordinator position also provides effective leadership which meets the current and plans for future needs.

Office Coordinator Job Duties:

1. Performs/oversees medical billing (RAP &EOE). Is able to proficiently troubleshoot claims issues and is acquainted with all aspects of the A/R cycle.
2. Performs/oversees insurance authorization/verification process.
3. Supports company operations by maintaining office systems and supervising staff .
4. Maintains/updates standard operating procedures for office.
5. Completes and monitors payroll.
6. Assists Regional Director of Operations with assigned KPIs reports.
7. Performs and oversees monthly CHAPS submission.
8. Takes responsibility for submission and verification of validation report.
9. Is timely and accurate in the entry of all data into system software.
10. Provides excellent customer service with prompt and courteous communication.
11. Observes confidentiality and safeguards all patient related information.
12. Assists supervisors in understanding/implementing office policies and procedures.
13. Ensures that the work environment is professional and conducive to providing opportunities for growth and development.
14. Supports and upholds the established policies, procedures, objectives and quality improvement activities.
15. Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
16. Maintains strong and timely communication with executive management.
17. Other duties as assigned by the supervisor.

Requirements

Qualifications:

1. Must have a minimum of 3 to 5 years administrative experience in a medical practice environment.
2. Must poses excellent oral and written communication skills needed to effectively communicate with physicians, referral sources, health care providers and all levels of staff within the administration and patients.
3. Must have above average public relations skills needed to interface with community leaders.
4. Knowledge of medical practice operations, medical terminology, payroll, and reimbursement policies.
5. Knowledge of organizational policies, procedures and systems, clinical office procedures, computer systems and various applications.
6. Proficiency in Microsoft Office Word, Excel and Power Point.
7. Skills in planning, organizing, delegating/supervising and evaluating the effectiveness of existing methods and procedures.
8. Able to set priorities among multiple requests.
9. Able to effectively problem solve on a timely basis.

Lifting Requirements:

Ability to perform the following tasks if necessary:

• Ability to participate in physical activity.
• Ability to work for extended period of time while standing and being involved in physical activity.
• Moderate lifting.
• Ability to do extensive bending, lifting and standing on a regular basis.