Restaurant Manager (2025 Season)

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation


ABOUT TERRAMOR OUTDOOR RESORTS

Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

Terramor Outdoor Resorts (Terramor) offers elevated outdoor hospitality. The resort has high-end accommodations of canvas and hard-sided tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America.

REPORTS TO
General Manager

POSITION SUMMARY
The Restaurant Manager will provide oversight and management to the Food & Beverage outlets throughout the property. They will provide training, manage inventory and ordering, and adhere to the service and quality standards of all staff to ensure excellent service. The Restaurant Manager will assist with the creation of menu items and pricing by understanding guest needs and product availability while maximizing profitability.

SPECIFIC DUTIES
• Maintain an efficient schedule for all F+B positions according to the resort payroll budget.
• Be responsible for training and onboarding new F+B team members on resort systems and procedures.
• Ensure staff works together as a team to ensure optimum service that meets guest needs.
• Ensure the safety and well-being of guests and staff.
• Promptly and professionally handle guest concerns/complaints and communicate problems to General Manager.
• Obtain certifications to meet all county, state, and federal codes and regulations.
• Assess and maintain proper inventory levels and turnover rate through an inventory control system as directed by the General Manager.
• Conduct a monthly inventory on the last day of each month and provide General Manager with an accurate inventory report and purchase price sheet.
• Achieve the planned sales budget, without exceeding operations, payroll, and various expense budgets.
• Ensure proper cash controls by following specific Terramor cash and credit card handling procedures.
• Assist with banquets and special F+B requests, including menu creation, BEOs, set-up, ordering, and scheduling staff.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS
• All areas of the food and beverage operation are clean, properly stocked and well maintained.
• Adherence to all Terramor, federal, state and local standards and codes.
• Demonstrates strong leadership skills with a professional attitude towards staff.
• Create a safe work environment for guests and staff.
• Professional attitude dedicated to serving the need of our guest with a willingness to exceed guest expectation.
• Food and beverage operation is within budget and profitable.
• Sustain an atmosphere of excellent customer service.

JOB QUALIFICATIONS
• A minimum of three (3) years F&B and/or supervisory experience
• Hear and speak the English language fluently
• Good verbal and written communication skills
• Ability to read