Administrative Assistant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

Assisting the Account Managers with customer service duties for customer accounts and transactions

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Answer email
• Download and process various documents from carrier websites
• Answer phone calls
• Distribute email/mail/faxes
• Send Renewal Questionnaires
• Request consent to receive documents electronically for new business and renewal accounts
• Assist with projects as assigned

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.  Makes good and timely decisions that propels our company forward
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.  Creates an environment where teammates feel connected and energized.
• Written and Oral communication—Communicate a concise message that resonates every time.  The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. 
• Problem solving—Creates innovative ways for our customers and our company to be successful.  The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. 
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.  
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• Minimum high school diploma
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality

Preferred

• P&C Licensed with Georgia Department of Insurance
• Proficient with AMS 360

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.