Manager, Salesforce Administration

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Salesforce Administration Manager will lead a team of Salesforce administrators responsible for the administration, configuration, and maintenance of Salesforce Sales, Marketing, and Revenue Cloud (including CPQ and Billing). This role will collaborate with Business Analysts, Salesforce Architects, Developers, the PMO team, and business stakeholders to ensure that Salesforce processes are optimized and that systems are running efficiently and securely. The Administration Manager will also be responsible for leading and developing a team of Salesforce Administrators and ensuring the success of continuous integration/continuous delivery (CI/CD) processes, disaster recovery planning, backup strategies, and regular environment refreshes of Axon’s Salesforce Org.

What You’ll Do

Location: Must be based out of any of our 4 main US R&D office hubs: Scottsdale AZ, Seattle WA, Atlanta GA, or Boston MA. Flexible with hybrid work. 

Reports to: Senior Manager Salesforce

Direct Reports: 5-6 Salesforce Administrators

• Manage a team of Salesforce administrators, providing guidance, mentorship, and performance management.
• Collaborate with business analysts, Salesforce architects, developers, and Commercial Applications leadership to ensure alignment of Salesforce initiatives with business objectives.
• Promote a culture of collaboration, accountability, and continuous improvement within the team.
• Oversee the development and delivery of training programs to ensure the Salesforce team is up-to-date on best practices and product updates.
• Ensure smooth day-to-day operations of the Salesforce platform, including user setup, security, permissions, workflows, and process automation.
• Work closely with the PMO team on capacity planning, sprint planning, and business prioritization.
• Work with the development and architecture teams to streamline and improve the CI/CD pipeline, ensuring high-quality releases and minimal downtime.
• Collaborate on the development and maintenance of disaster recovery plans for Salesforce environments and ensure comprehensive backup procedures are in place and regularly tested to protect critical data.
• Plan and execute periodic environment refreshes to ensure development, staging, and production environments are up-to-date.
• Manage user permissions, profiles, roles, and access controls to ensure the system’s integrity and compliance.

 

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field preferred.
• 5+ years of experience in Salesforce administration, with at least 2 years in a leadership or managerial role.
• Strong leadership, interpersonal, and communication skills with the ability to collaborate effectively across teams.
• Excellent problem-solving skills and the ability to prioritize and manage multiple initiatives in a fast-paced environment.
• Proven experience with Salesforce Sales, Marketing, and Revenue Cloud (CPQ and Billing).
• Strong background in Salesforce environment management, including CI/CD processes, backup, disaster recovery, and environment refreshes.
• Experience working with cross-functional teams, including Business Analysts, Salesforce Architects, Developers, Project Management Office (PMO) and Business stakeholders in Sales, Marketing, and Finance.
• Expertise in Salesforce configuration, customization, and administration (including Lightning, reports, dashboards, and process automation tools like Flow, Process Builder, etc.).

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you