East Oakland Community Project

JOB DESCRIPTION

Title: Coordinated Entry Specialist

Department: Coordinated Entry for Singles Reports to: Coordinated Entry Services Manager Salary – 55K

SUMMARY

The East Oakland Community Project (EOCP) is a partner of the Coordinated Entry Effort for Single Adults in Alameda County. EOCP’s Crossroads is part of the centralized hub that provides housing services, support and referrals for single men and women who are homeless. The Coordinated Entry initiative will assess individuals who are literally experiencing homelessness and will be connected to an array of services, including emergency and permanent housing.

The Coordinated Entry Specialist conducts screenings on the phone, in person, and in the community to determine eligibility for housing services. This position uses Shelter Point to place individuals in shelter and assists non-literally homeless individuals by using triage, problem- solving and providing referrals for services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Delivery

• Meet with all homeless individuals on both a scheduled and drop in basis; by phone, in person, and through street and venue outreach
• Provide crisis support and management on the phone and in the field to homeless men and women
• Administer brief screening /assessment to determine eligibility for homeless services
• Complete HMIS (Homeless Information Management System) intakes for all literally homeless individuals
• Complete screenings and intakes over the phone, utilizing the Shelter Point system within HMIS to reserve shelter beds
• Connect homeless individuals with eligible services including, housing search assistance, rapid re-housing, landlord mediation, housing resources, housing workshops
• Maintain required documentation and tracking of services in a timely manner
• Work as part of the outreach team as needed
• Engage in referrals and coordination as needed
• Attend all CES trainings and all other required trainings
• Must be willing to work a flexible schedule that may include some evenings and weekends as well as in the facility and community.
• Perform other related duties as required by management

Administration

• Update and/or maintain all required tools, sheets, and screening forms
• Gathers statistical data to monitor program effectiveness
• Assists with providing input for grant reports
• Successfully complete all HMIS Privacy and Security trainings
• Attend weekly or biweekly program staff meetings, trainings and all-staff meetings that are held during the day

Modeling Behavior

• Promotes a positive environment by modeling a positive, professional demeanor at all times, treating all community members with dignity and respect
• Conversant with and follows all guidelines presented in the NCFFD Policies and Procedure Manual
• Maintains client, staff, and organizational confidentiality
• Conducts business in accordance with the EOCP Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community

QUALIFICATIONS

EDUCATION AND EXPERIENCE

Required Qualifications

• Bachelor of Arts degree in Social Work, Psychology or related field required
• Minimum three year experience working with homeless, dually diagnosed, or individuals living with substance use issues
• Experienced working with public benefits, chemical dependency, health, and social service programs in Alameda County
• Able to show fl