Technical Support Representative - Mechanic Experience Preferred

Description

We are looking for employees who can perform quality work and meet deadlines with or without direct supervision. They will need to interact professionally with other employees and customers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. The primary purpose of the Technical Support Technician is to assist end users and dealers in diagnosis and repair of equipment via phone, email and fax.

Responsibilities

• Hydraulics:
• Understand hydraulic equipment and systems
• Understands all hydraulic components
• Reads and interprets hydraulic schematics
• Electrical:
• Understands 12 Volt electrical systems
• Understands basics of circuit breakers, fuses, starters or control circuitry
• Uses an electrical test meter to test voltage, amperage, continuity or ohms
• Troubleshoots electrical systems such as breakers, relays, timers or solenoids
• Troubleshoots electro-pneumatic and electro-hydraulic systems
• Troubleshoots any type electric motor
• Pneumatics:
• Troubleshoots pneumatic systems including pneumatic cylinders, directional valves, solenoid valves or speed adjusters
• Rebuilds any of the above pneumatic components
• Has knowledge of all related hoses and fittings
• Reads and interprets pneumatic schematics
• Other Duties:
• Occasionally assist with training classes for customers on equipment repair, operation and maintenance
• Responsible for the review of current and past service case files to ensure documentation is accurate and traceable.
• Any additional duties assigned by the manager

Benefits Include:

• Base compensation range of $60,000 to $65,000 depending on experience
• Commission
• Productivity Bonus, paid quarterly. Payouts are based on overall company profitability. Average payout in 2022 was $6,240
• Health, Dental & Vision coverage
• 401k with company match
• Paid holidays and vacation

Requirements

• Hydraulic, electrical and mechanical equipment or general mechanical aptitude
• Ability to read and interpret parts diagrams
• Proficiency in Microsoft Office: Excel, Word and Outlook
• Familiarity with finding files on computer
• Ability to learn operation of our ERP system – Made2Manage
• Ability to communicate effectively
• Good organizational skills
• Willing to carry company cell phone on a weekly rotation to assist customers outside of normal business hours
• 18 Years or older
• Eligible to work in the United States

Monday through Friday, 8:00 am to 5:00 pm with rotating after-hours on-call duties.