Operations Lead (Retail)

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Who you'll be working with:
Hi! I’m Sara Cruz, and I am the Store Manager at our US flagship store here in NYC. My role is all about people! My biggest achievement here has been curating a culture with a diverse, energetic, engaged team that produces BIG results. After all, we are in the BIG apple! I serve as an advocate for my team and for our clients alike; making sure everyone that steps foot into the store has an exceptional experience. I keep a hand in all aspects of the business from operations, visuals, inventory and on weekends you can find me curbside, sun or snow, as line concierge! I joined Mejuri in March 2021 after being drawn to the company’s values and have been continually impressed with their ability to invest in their employees' growth . After working in retail for the past 15 years, it's refreshing to be a part of a company that perceives feedback as a gift and truly listens and I am proud to be in this position where I can make change. I hope to meet you soon! Although, I just did (barely) get my passport so catch me while you can!
The Role:
Like everything we do, our retail experience is different. It’s about making customers feel comfortable, giving them the space to explore and support should they have questions. Guidelines and product names can be learned; genuine enthusiasm, eagerness to learn and passion for the Mejuri customer experience cannot.
We do not have a traditional retail environment. We’re looking for people who are not afraid of hard work and who bring an amazing energy to the team. Picking up on feedback, trends in customer behaviour and regularly reporting this to the Customer Experience team is a large part of the role.
Our ideal candidate will achieve operational excellence in inventory management, shipping + receiving, BOH organization, packaging accuracy, and sales.

What You'll Do:

• Ensure accurate and timely receiving of weekly inventory receipts
• Ability to guide a team in assisting you in backstocking of replenishment deliveries
• Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory 
• Ensure order and/or product discrepancies are communicated and troubleshooted in the moment (cross functional HQ communication)
• Showroom order pickups - ensuring clients are contacted within 24 hours of their orders arriving
• Manage the BOH flow for retail sales, ensuring efficiency with packaging and running standards
• Ensure correct product and packaging levels have been received. Communicate when necessary 
• Main point of contact in owning and executing monthly inventory counts
• Management of all BOH stationery supplies and Technology
• Monitor and Flag structural maintenance needs
• Manage vendor relationships
• Provide an exceptional experience to all customers you interact with from the moment they enter the Showroom
• Responsibilities should be maintained on a daily / weekly / monthly basis
• Work with management to create weekly agendas to track your progress
• Work closely with visual standards to ensure displays remain consistent to further track SR product

What You'll Bring to The Team:

• Experience creating standards and procedures
• Adaptable with the ability to think creatively and quickly
• Excellent organization and analytical skills
• Critical thinking ability - identify potential challenges and develop action plans
• Physical requirements: Ability to stand for 8 hours, lift 50 lbs.

Benefits at Mejuri:• A minimum of two weeks vacation (for full time employees), plus personal days and three religious observance days.• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.• Semi-annual performance reviews.• Internal coaching department and lea