Fueling Operations Support Manager - REMOTE

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Job Description:

Summary
A Fueling Operations Support Manager provides a wide range of technical and customer support for fueling facilities (preventative maintenance, service, inspections, repairs, projects, environmental compliance, others) primarily within the transportation, retail, commercial, industrial, institutional and agricultural industries. Will interact with a wide range of stakeholders (Authorize Service Contractor (ASC), Environmental Engineer, internal teams, manufacturers, and facility and corporate customer personnel). Takes ownership and resolves complex assignments. Leads by example in all aspect of Ryder Fuel Service operations; exemplifies commitment to organizational goals.

Essential Functions

• Analyze and troubleshoot various fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, Probes, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF systems, dispersers, piping, tank cleaning, Filters, others) to develop custom solutions for customers. Includes ownership of complete repair or replacement solution.

• Ensure work order timelines and priorities are met. Utilize work order management system to prioritize and analyze customer service needs prior to taking action(s)

• Provides clear, effective, and consistent communications/updates to both customers, databases, and other stakeholders.

• Establish processes and tools to proactively prevent Notices of Violation. Support customer service needs related to Notices of Violation. Ensure facility compliance schedules are met. Identify and resolve potential compliance issues proactively. Understand when to escalate for legal compliance assistance.

• Obtain, review, and approve repair quotes. Support constructions/capital projects under the guidance of environmental project Eng. Run ad-hoc reports using information from multiple systems and databases, build basic reports using information from multiple system and databases.

• Monitor and report out on individual KPIs.

• As assigned develop/support the creation and implement of policies/SOP/procedures/ BMP/ other for internal and/or external stakeholders.

Additional Responsibilities

• Working weekends, staying late, and/or making work schedule changes, is necessary to meet business needs

• Position may be required to work remotely. Position requires candidate to agree to and abide by Ryder Telecommuting and Permanent Remote Work Agreement(s) and Policies for the duration of the remote work period.

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates problem solving skills

• Ability to independently assess situations, determine appropriate/best solution, and take action accordingly

• Strong verbal and written communication skills

• Ability to communicate effectively with a variety of stakeholders, contractor and customers

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to alter and deliver messaging suitable for each of a variety of audiences and stakeholders

• Ability to work independently and as a member of a team

• Ability to make progress and maintain forward momentum in challenging circumstances

• Possesses strong technical aptitude

• Technical aptitude in the area of electronics and/or mechanical systems, downstream fueling systems

• Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed

• Uses Technical aptitude and reasoning to identify the strengths and weaknesses of available, conclusions and/or approaches to solve problems

• Ability to quickly troubleshoot systems not just individual components (system approach) while achieving a high degree of customer satisfaction

• Leadership and Team Orientation

• Support culture of stability, inclusiveness, and resilience, through enthusiastic positive stakeholder interactions

• In-depth understanding of how to use language/communications to create and maintain positive customer experiences advanced required

• Proficient in Microsoft Office environment, including Excel pivot tables advanced required

• Fueling systems (UST/AST alarm monitori