Sr. Business Operations Analyst (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. BUSINESS OPERATIONS ANALYST (STARLINK) 

One of the most ambitious missions that SpaceX has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization. 

The Sr. Business Operations Analyst’s mandate is to enable human life on Mars, proliferate humanity’s ability to communicate through Starlink, and improve Starlink’s key performance indicators (KPIs) at SpaceX. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation. Our team is lean and dynamic, supporting several subgroups: growth, sales, logistics, supply chain, engineering, manufacturing, operations, and design. We encourage scope increase and variation across subgroups for high performers. 

RESPONSIBILITIES: 

• Convert hardware into active, happy, paying customers through sales & operations planning ownership of hardware product(s) and/or program-level key performance indicator(s)
• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capex)
• Identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership
• Facilitate modeling and decision-making for product development trades and product ramp/sunset plans, working with growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Enable and accelerate go to market execution for products post licensing and certification
• Proactively reduce churn (cancellations, suspensions) to achieve targeted levels and report progress 

BASIC QUALIFICATIONS: 

• Bachelor's degree in engineering, business, economics, or other quantitative field
• 5+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship
• 3+ years of experience in Excel or programming 

PREFERRED SKILLS AND EXPERIENCE: 

• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively 

ADDITIONAL REQUIRMENTS: 

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed 

COMPENSATION AND BENEFITS: 

Pay range:    
Sr. Business Operations Analyst/Senior: $110,00