Care Navigator, Oncology Social Worker

Who We Are

Jasper Health is a digital coaching and navigation experience that improves the lives of individuals affected by cancer and their caregivers. Our team of healthcare, technology, and consumer industry experts are dedicated to making cancer care a more human experience. Jasper Health raised $25M in Series A funding led by General Catalyst. The round, which was joined by new and existing investors Human Capital, W Health Ventures, Redesign Health, and 7wireVentures, brings Jasper Health's total funding to approximately $31 million. 

Jasper Health has a passionate team of world-class leaders in digital health, oncology, customer-centered design, and data science. We are rapidly adding talent to our team - come join us!

We are looking for an experienced oncology social worker to fill the role of Care Navigator. Reporting to the Senior Manager of Clinical Operations, the Care Navigator is responsible for engaging with Jasper members and their caregivers to plan, coordinate and manage their care. Provide individualized, one-on-one support to oncology patients, encompassing comprehensive navigation assistance throughout their cancer journey. The Care Navigator will also provide support with financial toxicity, emotional distress, nutrition, and physical and mental health, providing resources and participating in outreach efforts with the member and/or their caregiver throughout the cancer journey.

Role and Responsibilities

Navigation Responsibilities

• Conducts virtual psychosocial assessments to identify and address social and environmental barriers to care and escalate clinical needs as appropriate
• Collaborate with members to create personalized care plans, focusing on their areas of need (nutrition, exercise, financial management, emotional wellbeing, mental health, etc.)
• Identify resources for members to overcome barriers to care, such as financial toxicity, emotional distress, etc. This may involve working with our non-profit partners to get patients the resources they need
• Initiate outreach to members as necessary (sometimes in response to symptoms or moods tracked in the Jasper app, or to follow up after missed appointments, questions, etc.)
• Meet with members via video or phone call to provide navigation sessions
• Facilitates communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care
• Collect and report member data on barriers, health care, medications, prior treatments, etc.
• Provide the member and/or caregiver education and serve as a professional resource
• Establish close relationships with the member and serve as the primary point of contact for members
• Answer member correspondence in a timely and professional manner. This correspondence includes chat (instant messaging), email, and phone call
• Meet weekly with Jasper clinical leadership to discuss member needs and report progress
• Designs or participates in the creation of health education materials, including health program content and educational videos
• Engage with the Jasper Community

Team Responsibilities

• Provide support to other clinical team members, work as a team to provide holistic and thorough care to members
• Support clinical team members in onboarding of new members via “White Glove Calls”
• Communicate openly with manager to share feedback, barriers and needs
• Provide feedback and support to other departments as needed
• Remain up to date on Jasper’s services and platform enhancements to ensure proper communication with members, this includes a thorough understanding of the Jasper app to help provide product support to members
• Understand ever-evolving nature of start up technology, adapt to changes with positive attitude
• Follow all Jasper protocols, either as part of our internal policies (chat/phone coverage, documentation, team expectations) or any contractual agreements with clients (KPIs, SLAs, etc.)
• Rotate evening/weekend chat/phone coverage
• Represent the organization in a professional manner
• Performs miscellaneous job-related duties as assigned

Qualifications and Education Requirements

• Must be a Licensed Clinical Social Worker (LCSW) - licensed in Florida, Texas, California, or New York preferred
• Lic Master Social Wrk AdvPrac (LMSW-AP)
• Certified Patient Navigator or experienced with patient navigation preferred.
• Oncology exper