(Senior) Driver Operations Executive

<p><strong><em>Location</em></strong><em>: Thessaloniki</em></p> <p>Join our team in a <strong>highly visible department</strong> at the core of our ride hailing business. <strong>We define the European multi-mobility ecosystem.</strong> We are looking for someone who <strong>takes charge to</strong> build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We aim to give drivers a great experience so they can offer excellent service to passengers.</p> <p>The position as Operations Executive will be part of our <strong>Driver Operations</strong> team in <strong>Thessaloniki</strong>. We are looking forward to your application and can’t wait for you to join us on the journey!</p> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li>Serve as the first point of contact for drivers and company partners who arrive at our Driver Center in Thessaloniki</li> <li>Train and assist drivers with their onboarding to the FREENOW apps</li> <li>Build and foster strong relationships and networks with the local Driver community</li> <li>Perform competitor analysis, Quality Assurance and monitoring of Driver Performance</li> <li>Participate in local operations tasks (e.g. bonus setup, outdoor campaigns)</li> <li>Enable successful performance through driver engagement campaigns including the deployment of OCA, outbound calls to activate onboarded drivers or improve the performance of existing drivers</li> </ul> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li>Highly motivated to support our drivers and partners with a positive attitude</li> <li>Experience in an operational or customer facing role</li> <li>You have an eye for detail and a focus on quality in everything you do</li> <li>You showcase analytical thinking</li> <li>Fluent Greek skills (C2 level) and good English skills (at least C1 level)</li> <li>Experience using G Suite or Microsoft office applications</li> <li>Good Presentation and Communication skills (internally and externally)</li> <li>Experience in project and stakeholder management is a plus</li> </ul> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <ul> <li>Hybrid working models</li> </ul> <ul> <li>Free Udemy e-learning access</li> </ul> <ul> <li>Sabbatical &amp; special leave policies</li> </ul> <ul> <li>L&amp;D opportunities</li> </ul> <ul> <li>Birthday, 24th + 31st December off</li> </ul> <ul> <li>Personal development budget</li> </ul> <ul> <li>Mobility Benefits card</li> </ul> <ul> <li>Employee assistance program</li> </ul> <p><strong>Plus more local benefits depending on your work location!</strong></p> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p>FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br/>We want you to grow and evolve, <a href="https://www.youtube.com/watch?v=dOUL_n8pSGQ">bring your true self to work</a>. <br/></p> <h2><strong>SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:</strong></h2> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"></a>       <a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"></a>        <a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"></a></p>