Customer Experience Coordinator

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

What we need:

 

The Customer Experience Coordinator is an entry-level contributor that works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to their department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

 

What you’ll do:

 

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

 

What you have:

 

• Bachelor’s degree in a related field preferred.
• 0-2 years’ relevant experience OR equivalent combination of education and experience.

 

What you’re good at:

 

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.  Good Voice Quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills required.
• Ability to demonstrate strong interpersonal relationship building skills.
• Must be an effective team member.
• Ability to prioritize and manage time effectively.   

 

 

What else?

 

• Normal Office environment- Minimum physical effort required. The work is sedentary, typically, the employee may sit comfortably to perform the work.

 

 

Mohawk Industries is a leading global flooring ma