Senior Systems Software Engineer

Designs and delivers features for provisioning, onboarding, and platform services; owns small-to-medium components end-to-end. Performs cross-layer debugging spanning kernel/user space, firmware interfaces, and hardware signals; identifies mitigations and root causes. Monitors and tunes performance, capacity, and error budgets for owned services or drivers; adds observability and guardrails. Enhances automation for fleet operations; improves CI/CD, validation, and conformance tests. Participates in schematic/board reviews to surface firmware/software implications; supports early bring-up with targeted diagnostics.

Key Responsibilities
Systems Software Development:

• Design, develop, and maintain standard and non-standard system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in a hyperscale environment.

• Independently design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.

• Integrate and validate system firmware with hardware components. Collaborate on platform bring-up, firmware updates, platform-level diagnostics, and cross-layer debugging.

• Diagnose and resolve issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability.

• Work closely with platform engineering, operations, firmware development, silicon/board vendors, and data center teams to support and troubleshoot hardware bring-up, provisioning, and lifecycle operations.

Software Development and Coding:

• Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.

• Adheres to and suggests improvements to all phases of the software development lifecycle.

• Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code.

• Leads code reviews in designated areas to help drive improvements.

• Conducts debugging and troubleshooting to identify and fix moderately complex software issues. Develops fixes for identified issues.

• Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.

• Exercises judgment and discretion to conduct performance profiling and optimization of coding.

• Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.

• Implements moderately complex API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Designs and develops software, systems, and services aligned to pre-defined system architecture.

• Develops working knowledge of software architecture decisions and best practices.

• Collaborates with team leads to review work to ensure alignment with software architecture.

• Implements moderately complex performance optimization and scalability strategies in software design.

Issue/Defect Collaboration - Software Products Support:

• Collaborates within and beyond immediate team to understand customer issues and align solutions.

• May provide technical guidance and support to customers regarding customer-reported issues, independently.

• Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.

• Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.

• Implements customer issue and/or defect handling and training processes, independently.

• Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team to establish and fo