Account Manager

The Account Manager is responsible for multi-site performance of cleaning services. Has direct responsibility for supervising custodians staff including training. It is imperative that he/she controls the supply inventory for the site and works with the customer personnel at the site to address and make an action plan for any service issues.  The Assistant Account Manager must also perform the following duties personally or through other supervisory personnel; overseeing inspections, quality control, scheduling of periodic work and inventory control of equipment and supplies at the account(s). 

Essential Duties

• Leads custodians on a day to day basis to ensure that services are performed as contracted
• Interact with customer(s) contacts daily to obtain feedback on services.
• Evaluates and monitors routine work and projects regarding progress
• Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.
• Plans, develops and prioritizes projects and weekly work plans.
• Implement and manage the company’s quality control monitoring and safety programs.
• Ability to oversee projects from concept to completion
• Provide direction/information to zone managers and staff 
• Ensure coordination/execution of work within client environment with minimal disruption
• Manage and maintain facility management tasks as assigned
• Contributes to a safe and working environment by participating in safety calls, training and being prepared to act should a health or safety emergency occur

*Job duties may be modified at any time.

Minimum Requirements

• Excellent oral and written communication skills.
• Excellent leadership skills, ability to build and lead teams.
• Highly organized.
• High energy level with strong commitment to service quality
• Familiar with floor care procedures
• Must have a minimum of 1 - 3 years of operational experience in managing hourly and supervisory personnel
• The ability to work flexible hours, including holidays and weekends
• Experience in a custodial setting is a plus

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers.  ABM does not accept unsolicited resumes.   For more information, visit www.ABM.com