Business Operations Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Business Operations Senior Associate for the Strategic Growth Office (SGO) provides essential administrative and operational support to help ensure smooth daily operations across the team. Reporting to the Operations Manager, this role supports scheduling, documentation, internal communications, meeting preparation, coordination of functional workflows, and general office administration for the SGO.

This individual plays a key role in maintaining operational efficiency by supporting the team’s organizational needs and assisting with the execution of routine tasks, helping to keep projects, communications, and logistics running smoothly. This role requires strong organizational discipline, proactive problem-solving, and the ability to independently navigate routine requests while escalating complex issues appropriately.

Key Responsibilities:

Administrative Support

• Provide day-to-day administrative support to the SGO team, including scheduling meetings, managing calendars, and coordinating logistics across multiple SGO Leaders.

• Support internal SGO communications by assisting with email drafts, meeting summaries, action item tracking, and basic documentation.

• Prepare meeting materials such as agendas, slide decks, and shared resources as requested by the Operations Manager or team leads.

• Assist with travel arrangements for SGO leaders, including booking flights, accommodations, and preparing itineraries.

Operational Coordination

• Maintain organized records, shared folders, and documentation within platforms such as SharePoint, Teams, and other firm systems.

• Support data entry and light administrative updates (not system configuration) in platforms such as Workday, D365, or marketing tools, under guidance from system owners

• Assist with tracking follow-ups and deliverables for routine SGO operations; project management ownership remains with PMO or functional leads.

• Assist with routine reporting tasks, such as pulling system data or preparing simple summaries for the Operations Manager.

Meeting & Event Support

• Provide logistical support for internal SGO events, workshops, and meetings (virtual or in-person), including attendee coordination, room reservations, catering, and materials preparation.

• Assist with SGO-led conference support by helping coordinate internal planning logistics, documentation, travel support, and follow-up tasks.

• Document meeting notes or action items when requested.

Team Support & Collaboration

• Partner with the Operations Manager to ensure alignment on administrative priorities and upcoming needs.

• Serve as a central resource for locating information, documents, and files for the SGO team.

• Support the onboarding experience for new SGO team members by preparing materials, scheduling introductions, and assisting with initial systems setup.

• Assist the Operations Manager and SGO leadership by anticipating administrative needs and ensuring operational continuity.

Qualifications:

• Bachelor’s degree required. Marketing, Business Administration, Communications preferred.

• 2-4 years of executive administrative experience, preferably in a professional services, marketing, or operations environment.

• Strong organizational skills and the ability to manage multiple tasks, deadlines, and priorities.

• Proficiency in Office 365 tools (Outlook, Teams, SharePoint, Excel, PowerPoint).

• Previous experience with Workday (especially for reporting), Workfront, and marketing tools is a plus.

• Must be comfortable with using AI.

• Strong written and verbal communication skills.

• High attention to detail, reliability, and discretion.

• Ability to work proactively and identify needs before they