Senior Credit Control Analyst- Polish Speaking

<p><b>Entity: </b></p>Finance<p><br/><b>Job Family Group: </b></p>Finance Group<p><br/><b>Job Description: </b></p>Job Description<p>We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero. </p><p>In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!</p><p><b>Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?</b><br/><br/>Join our Budapest Team and advance your career as a<br/><br/><b>Senior Credit Control Analyst</b></p><p></p><p>In charge of collections activity for the relevant portfolio supported by the team to ensure trade   debtor balances are tightly controlled and compliant to the Downstream Credit Policy. This includes regular contact with internal / external partners to reach yearly goals / targets. Typically, this role is managing complex customers (or portfolios) and does not have people management responsibilities.</p><p><b>In this role You will: </b></p><ul><li><p>Effective cash collection and monitoring of customers’ accounts (or own portfolio – may be cross-business or cross-country responsibility) consistent with BP’s credit standard &amp; policies and preparing collection reports.</p></li><li><p>Supervise credit and fraud violations and inform / involve all relevant stakeholders within their DOA</p></li><li><p>Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)</p></li><li><p>Adhere to the Team’s regular Key Performance Indicators (such as working conditions and performance)</p></li><li><p>Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path </p></li><li><p>Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc)</p></li><li><p>Be able to identify key, strategic or high risk business customers and issues and take actions together with the relevant stakeholders</p></li><li><p>Use all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)</p></li><li><p>Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant</p></li><li><p>Review and make decisions based on customers’ blocked orders</p></li><li><p>Compliance with all relevant Credit Management related and QMS/EMS policies </p></li><li><p>Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed</p></li></ul><p><b>What You will need to be successful:</b></p><ul><li><p><b>Fluency in English and Polish</b></p></li><li><p>Previous credit control / cash collection or customer service experience (1+ years)</p></li><li><p>Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills</p></li><li><p>Able to deal with complex situations while maintaining the right balance of customer and business focus</p></li><li><p>Able to produce consistently high quality information within tight deadlines</p></li></ul><p><b>At bp, we provide the following environment &amp; benefits to you:</b></p><ul><li><p>Different bonus opportunities based on performance, wide range of cafeteria elements</p></li><li><p>Life &amp; health insurance, medical care package</p></li><li><p>Flexible working schedule: home office up to 2 days / week, based on team agreement</p></li><li><p>Opportunity to build up long term career path and develop your skills with wide range of learning options</p></li><li><p>Family friendly workplace e.g.: Extended parental leave, Mother-baby room</p></li><li><p>Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program</p></li><li><p>Possibility to join our social communities and networks</p></li><li><p>Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage,