Patient Service Representative Physician Practice

Valparaiso Health Center

2421 Laporte Ave Valparaiso, Indiana 46383

Patient Service Representatives (PSRs) play a critical role in our Physician Offices.  They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
 
WHO WE ARE
Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients.  With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care.  Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

• ​Hours/Days: Monday-Friday, 8-hour shift between 730am-530pm
• Enjoy work life balance with consistent day shift schedule and observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Worked at least one year as a medical receptionist, scheduling patients, checking patients in & out.  EPIC experience a plus
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

QUALIFICATIONS

• Required High School Diploma/GED
• 1 year Customer Service Required
• 1 year Healthcare Preferred