Senior Associate, Administrative Support

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute
Do you enjoy partnering leaders to drive efficiency and impact? If so, we may have the role for you! We are seeking a dedicated and detail-oriented Administrative Assistant to join our team. As a cornerstone of administrative efficiency, you will play a pivotal role in supporting the needs of our divisional leaders. This position offers an opportunity to thrive in a fast-paced environment where your organizational prowess, effective communication, and proactive problem-solving will be the keys to your success. 

More specifically, this role will provide administrative support to leaders within the Chief Operational Officer (COO) division to include managing complex calendaring, supporting meeting needs, submitting timely expense reports, coordinating travel arrangements, and ad hoc administrative needs. This position part of our COO Command Center team and will report to the COO’s Chief of Staff. 

What You’ll Do
Calendar Management:

• Partner with your leaders to efficiently manage calendar needs.

• Ensure optimal time management and timely resolution of schedule conflicts.

• Communicate with meeting attendees to ensure meeting expectations are clear, creating and delivering agendas as requested.

• Proactively resolve calendar issues and potential conflicts for your leader partners.

Expense Report Management:

• Accurately manage expense reports aligned with Company procedures.

• Ensure timely submission and resolution of any issues.

Administrative Support:

• Address day-to-day administrative needs, contributing to smooth operations.

• Assist in creating meeting documents, presentations, and agendas.

• Contribute to the planning and execution of events, ensuring seamless logistics.

• Support the management of office supplies, equipment, and facilities.

• Develop and maintain strong working relationships with key stakeholders.

• Handle sensitive information with discretion and professionalism.

Travel Coordination:

• Book and organize travel arrangements, including flights, accommodations, and transportation.

• Provide support to make business trips smooth and hassle-free.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum education, skills and experience required.

• Associate’s degree in business, a related field, or equivalent work experience. 

• Excellent day to day organizational, planning, and time management skills.

• Impeccable attention to detail.

• Strong written and oral communication and interpersonal skills; seasoned judgment and with the ability to build relationships and collaborate smoothly with stakeholders and departments at all levels.

• Process oriented with ability to drive and take ownership.

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