Sr. Manager, Implementations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is uniquely positioned to make health care simpler, better, and more accessible for our members and clients. Through our wraparound care management services, retail locations for easy access to care, and continual investment in digital & analytics, CVS Health provides novel solutions to meet the most demanding needs in health care.  

Within the Care Management portfolio at CVS Health, clients adopt a variety of solutions that address intricate care needs such as managing diabetes, site of care navigation, adherence to medications for chronic conditions, and more. In the Sr. Implementation Manager role, you will work on a variety of program implementations across various Employer, Commercial Health Plan, and Medicare clients with direct reports.  You will help support the Director of Implementation Services and provide pre-implementation support to the Sales, Account Management and Commercialization teams.   

The Sr. Implementation Manager is a highly visible and critical role for the Implementation Services Team. Once a client adopts a new program or product, you will be the resource for the assigned Implementation Manager, and in some cases, the assigned Implementation Manager for special projects throughout the entire implementation process. Of utmost importance is supporting the team delivering a quality client experience during the implementation and maintaining and growing the client relationship. Professionalism and an ability to handle the complexity of a care management product implementation are key for this role. 

 
Responsibilities in this role include but are not limited to: 

• Be accountable for the end-to-end program implementation of multiple products within the Care Delivery Organization portfolio 

• Be the point person for the Implementation Manager throughout the implementation process, attending kick-off and status meetings, and tracking the project implementation against the project plan in support of the Implementation Manager. For special projects you may be the assigned IM. 

• Report to leadership regularly on the implementation status on behalf of the team 

• Ensure client needs are met and requests are resolved and/or escalated in a timely manner 

• Ensure client implementation milestones are hit with the outlined SLA to ensure a timely product launch 

• Support the oversight of the Implementation Team and process 

• Maintain Implementation records across all clients implemented 

• Support ongoing team meetings to ensure continuity of knowledge across the team 

Required Qualifications

• 4+ years working in project management, client implementations, or client facing roles ​

• Professional demeanor