Project Manager, Production Operations

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Reporting to the Sr. Manager, Core Creative Operations and operating within the broader Brand Operations and Creative Operations teams, this role works in close daily collaboration with the Director of Production.

What you get to do in this role:

• Serve as the operational backbone of the Global Brand video & photography production team—designing, implementing, and continuously improving the systems process and tools that enable world-class production at scale.
• Own production operations strategy and lifecycle management—from project intake through final reconciliation—ensuring operational excellence across all simultaneous workstreams.
• In partnership with Producers, ensure centralized budget management across all production projects, including job costs, committed spend, invoiced amounts, and remaining budgets; partner with Finance and Procurement to resolve discrepancies and prevent payment delays.
• In partnership with the Director of Production, design and implement scalable production processes, templates, documentation, and governance  that improve efficiency, consistency, and compliance.
• Facilitate vendor onboarding and administration in ServiceNow systems ensuring proper documentation and registration to prevent production delays for Producers.
• Maintain centralized tracking of music rights, licensing, stock footage agreements, and usage compliance across all media and markets, driving Producer adoption of centralized tracking process and tool.
• In partnership with the Director of Production, lead prioritization and resource allocation decisions, balancing creative excellence with operational efficiency and budget constraints.
• Partner cross-functionally with Producers, Creative Directors, Finance, Procurement, Legal, and external production partners to drive continuous improvement and alignment to an efficient, accountable, and scalable production operation.

Qualifications

To be successful in this role you have:

• 7-10 years project management or operations experience, ideally in video production operations, integrated content production, or creative operations within technology, media, entertainment, or agency environments.
• Deep understanding of commercial production, editorial workflows, post-production, and creative operations.
• Proven expertise managing production financial operations including budgeting, forecasting, procurement, invoice management, reconciliation, vendor administration, and contract negotiation.
• Experience partnering with executive leadership and cross-functional stakeholders across finance, procurement, creative, and operations teams.
• Strong operational foundation in production governance, resource planning, and ability to manage high-volume intake across multiple competing priorities while maintaining meticulous attention to detail.
• Advanced proficiency with project management and operational tools (experience with AirTable, Asana, Monday.com, or similar platforms required).
• Exceptional analytical, communication, and leadership skills with the ability to balance operational rigor with creative flexibility and adaptability when timelines shift or scopes change.
• Strategic and systems-thinking mindset—ability to see how operations support broader business objectives and identify financial, legal, or operational risks before they escalate.
• A collaborative spirit with genuine enthusiasm for solving operational puzzles and improving how teams work together.

JV20

For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexib