IT Product Specialist, Bureau of Enterprise Technology Business Solutions

Job Description

The DOHMH IT Division is seeking a highly analytical IT Product Specialist. In this role, you will apply rigorous research, data analysis, and evaluation methodologies to define, prioritize, and drive the development of IT products that directly enhance public health program operations. You will act as the bridge between technical development teams and program stakeholders, ensuring that our digital products are data-informed, user-centric, and strategically aligned with agency goals.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Conduct continuous user research and statistical analysis to define the vision, strategy, and roadmap for major IT platforms.
- Use usage data and system metrics to identify pain points and optimize product performance.
- Systematically evaluate product outcomes by analyzing metrics and user feedback.
- Ensure that IT solutions meet agency KPIs and regulatory requirements through evidence-based assessment.
- Create and update comprehensive system topologies.
- Present complex technical architectures to the Architecture Review Board (ARB) using clear, research-backed documentation.
- Serve as the primary point of contact between technical developers and program teams.
- Translate complex research findings and technical requirements into actionable product backlogs.
- Collaborate with IT Security/OTI teams to conduct vulnerability research, manage Software Security Assurance Process (SSAP) protocols, and ensure compliance with HIPAA and other mandated standards.
- Rack and report on development progress, risk factors, and user adoption rates.
- Maintain detailed records of post-launch analyses to measure the long-term impact on agency efficiency.

PREFERRED SKILLS:
Experience with SQL, Python, or R for data analysis and visualization (e.g., Power BI, Tableau).
Solid understanding of the full Software Development Life Cycle (SDLC).
Proven ability to communicate technical concepts, research findings, and complex data sets to non-technical stakeholders and executive leadership.
Demonstrated ability to manage multiple high-stakes projects simultaneously while maintaining strict adherence to regulatory standards.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Visio, Project) and familiarity with cloud-based applications

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected c