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Job Summary

Supports the opening, scanning and sorting of Customer Service mail, FCBA disputes, Bankruptcies, and Media Center functions. Keys returned Credit cards and Credit card statements, updates as needed. This requires high attention to detail to ensure accuracy and SLA compliance. Associate responds to requests for credit applications, statements, and notes and may need to access various platforms to fulfill(VCARS, Solution Builder, Optis Mainframe etc.). May require communication with outside banks to complete special requests. Prepares labels for stored documents based on document type. Records must be stored based on retention policy and maintain accuracy. Completes tracking documentation and reporting on customer related inquiries as needed. Completes various other duties as assigned.

 

Essential Job Functions

• Operation of numerous machines, Including Omation 306 , Postage meter, Letter folder, minimum 8000 keystrokes per hour with 98% accuracy. Must maintain a productivity rating for returned Credit Cards at 55 per hour and returned statements at 60 per hour. - (20%)
• Rotate as needed to various areas of the operation to perform multiple tasks such as Account look ups, Research. - (20%)
• Communicate with key partners in Special letters, Consumer Deposits, Bread legacy as well as Output Services leaders to ensure all requirements are met. - (20%)
• Utilize excellent verbal and written communication skills to meet critical deadlines and prioritize multiple tasks. - (20%)
• Keys returned Credit cards and Credit card statements, updates accounts wherever possible. This requires high attention to detail to ensure accuracy and SLA compliance. - (20%)

Minimum Qualifications

• High School Diploma or GED.
• 3+ years of experience in Credit Processing or similar field.
• 0-1 years data entry experience; experience with Microsoft Office Products

Preferred Qualifications

• Experience in a production environment operating numerous machines such as postage meter, letter folders
• Experience with Pitney Bowes 300 or relative machines

Skills

• Check Processing
• Data Entry
• Production Environment
• VCARS
• Microsoft Office

Reports To: Supervisor and above

Direct Reports: 0

Work Environment

• Normal office/Production environment. In office(mandatory) 40 hours per week.

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Pay Range:

$21.00 - $29.55

Full Pay Range for position:

California: $21.30 - $36.95

Colorado: $21.00 - $31.05

New York: $20.40 - $36.95

Washington: $19.45 - $34.00

Maryland: $19.45 - $32.50

Washington DC: $21.30 - $34.00

Illinois: $21.00 - $32.50

New Jersey: $21.30 - $34.00

Vermont: $21.00 - $29.55

Ohio: $21.00 - $29.55

 

Maine: $21.00 - $29.55

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

This job is eligible for $1.00/hr shift premium for hours worked between 5pm-6am and all weekend hours (given specific requirements are met).

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time as