Concierge for Senior Wellness Center

Description

Job Title: Wellness Center Concierge

Grade: S2

FLSA Status: Non-Exempt 

Department: Health & Social Services

Assignment Category: Regular, Full-Time

Location: Gary and Mary West Senior Wellness Center

Reports To: HSS Program Manager – Social Services

Pay: $21 per hr

Job Purpose

The Wellness Center Concierge supports the smooth operation of various functions of the Gary and Mary West Senior Wellness Center through a wide variety of assignments. As the initial point of contact, the Wellness Center Concierge welcomes a highly diverse community of clients and guests to the Wellness Center, maintains a warm, positive atmosphere, and builds meaningful rapport with all Wellness Center guests. Additionally, this position collaborates with multiple teams and departments, including Nutrition, Health & Social Services, Facilities, other Serving Seniors staff and community providers. 

Requirements

Job Duties and Responsibilities

· Serves as the “face” of Serving Seniors and the Gary and Mary West Senior Wellness Center. 

· Provides excellent customer service and support to ensure a positive customer experience, both telephonically and in-person.

· Navigates multiple sources of information and provides the most up-to-date resources with confidence.

· Maintains patience and composure when confronted with fast-paced and stressful situations.

· Maintains detailed documentation of all tasks and communication via electronic logs and other computer applications.

· Registers new clients into various systems, creates and distributes client ID cards, and provides replacement cards as needed.

· Performs administrative activities including but not limited to routine office, clerical and customer service tasks.

· Performs other related duties as assigned.

Required Qualifications

· 1 – 2 years of related work experience

· Customer Service experience

· Bilingual English/Spanish preferred

· Experience working with older adults preferred

Preferred Skills

· Demonstrated ability to provide excellent, quality customer service and the ability to maintain a positive, empathetic, and professional attitude. 

· Strongly defined sense of professional boundaries. 

· A cheerful outlook, desire to learn and grow, and aspirations to lead.

· Ability to maintain professional capacity during crisis situations. 

· Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality. 

· Ability to work independently as well as within a team-based approach, multi-task, and set priorities to meet deadlines.

· Possesses excellent organizational skills. 

· Ability to develop professional and meaningful rapport with clients, employees, and volunteers. 

· Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.

· High level of proficiency in web-based systems, Microsoft Office, and other Client Record Management systems. 

Physical Demands and Work Environment 

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods of time whilst meeting with clients and is regularly exposed to normal risks of working in an office setting. This position has a very high volume of interaction with Serving Seniors’ clients and the general public and must have consistent positive interactions at all times with little to no supervision or oversight.

Pay: $21 per hr. 

This  employer is an Equal Opportunity/Affirmative Action and  E-Verify  employer.? All qualified applicants will receive consideration  for employment without regard to race, color, religion, sex including  sexual  orientation and gender identity, national origin, disability, protected  Veteran Status, or any other characteristic protected by  applicable  federal, state, or local law