Customer Support Representative

Join Wisper ISP in Mascoutah, IL, as a Full-Time Customer Support Representative and embrace the opportunity to be part of a forward-thinking telecommunications team. This role offers the flexibility to work from home, allowing you to maintain a work-life balance while making a meaningful impact. With a competitive pay rate of $16.50 per hour, you'll be rewarded for your dedication to customer satisfaction and problem-solving.

You'll engage with customers in an energetic environment, enhancing their experience and contributing to innovative solutions. This position not only helps you grow professionally but also aligns with our core values of integrity and customer-centricity. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Short Term Disability, Long Term Disability, and College Savings Fund. Take the chance to become a vital member of a high-performance team dedicated to lifelong learning and committed to serving one another.

Available schedule: Monday-Wednesday 12:30PM-9:00PM, Saturday-Sunday 9AM-5:30PM, off Thursday & Friday

This is a hybrid position that requires 3 days in office with the flexibility to work from home 2x a week. Candidate must live within one hour's driving distance from the local office and have reliable transportation.

**Internet connection requirements for remote work include speeds exceeding 25 Mbps down and 3 Mbps up (Satellite and/or cellular connection are not sufficient)

Apply now to start your rewarding career with Wisper ISP!

Wisper ISP: Our Story

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Your role as a Customer Support Representative

As a Full-Time Customer Support Representative at Wisper ISP, you will play a crucial role in enhancing the customer experience through basic troubleshooting of internet connection issues. You'll assist customers with their billing inquiries. Additionally, you will ensure that customers have seamless access to our online systems, including bill pay and email accounts, empowering them to manage their services effectively. By providing expert support and building trust, you will contribute to our commitment to customer-centricity and innovation in the telecommunications industry.

Are you the Customer Support Representative we're looking for?

To excel as a Full-Time Customer Support Representative at Wisper ISP, candidates should possess strong customer service skills backed by at least one year of experience. A proactive approach to problem-solving is crucial, as you will be addressing customer concerns and troubleshooting internet issues. Regular and predictable attendance is required to maintain service consistency, as the role entails three days in the office with the flexibility to work from home twice a week. Familiarity with various software tools will aid in efficiently managing customer inquiries and billing tasks.

Excellent communication skills, both verbal and written, along with a customer-centric attitude, will ensure you thrive in this fast-paced environment while contributing to a high-performance team dedicated to outstanding service.

Knowledge and skills required for the position are:

• 1+ year customer service experience
• High School diploma or equivalent required
• Regular and predictable attendance required

Join us!

So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

This position requires a pre-employment Background Check and Drug Screen. All employment offers are contingent upon the results of the background check and drug screen.