Sr. Travel Advisor

Overview

 

Andrew Harper delivers highly-personalized services for the multitude of concierge and travel demands of its elite members, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times.  Andrew Harper’s Sr. Travel Advisors, who were either trained by the company or previously worked in the travel industry or related field, are expected, when they begin their employment as Sr. Travel Advisor, to know how to independently research, plan, prepare proposals and book travel, with minimal help, direction and supervision (i.e., spending no more than 50% of their day initially learning company systems and within one year, less than 20%). Other than learning the best ways to efficiently and effectively deliver highly-personalized services to Andrew Harper’s demanding clientele, and its pricing and processes, Andrew Harper’s Sr. Travel Advisors are provided with full authority to make decisions in representing Andrew Harper’s clients. As travel professionals, they are not provided with any scripts, quotas or daily directives, only to provide the services that best meet the needs and preferences of its demanding clientele. To that end, all Sr. Travel Advisors are entrusted with full autonomy and discretion, on behalf of the company, to service each client, subject to the company’s payment, invoicing and other policies.

 

         Sr. Travel Advisors are assigned leads from members based on their regional expertise. The company fully expects that, at all times, its Sr. Travel Advisors will be driven self-starters who always exercise their independent discretion in all decisions, even after seeking assistance or recommendations. As Sr. Travel Advisors increase their efficiency and competency, it is expected that they will be able to book outside of their area of expertise for returning members after determining that they are properly able to service the member to the fullest.  

 

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Responsibilities

Individual Sr. Travel Advisors’ Daily Duties and Responsibilities

Travel Advisors will be assigned Leads through the phone queue, via web chat or web request based on their regional expertise. Advisors will research, prepare proposals, book and make necessary changes. To that end, Sr. Travel Advisors are expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client. 

Travel Advisors must fully understand, evaluate and assess what services are being requested and the expected timeliness for providing the information, ensuring at all times that all governing policies and procedures are followed, all clients’ preferences are met, and that no bookings are completed unless the client has assented in writing highlighting any deadlines, cancellation fees, and/or charges, penalties or fees that may be incurred.

Travel Advisor who are unable to meet a client’s needs, and have exhausted all possible avenues, are expected to immediately seek assistance from their Department Manager or Team Leader. Sr. Travel Advisors are fully expected to have assessed any situations in which they seek help and be prepared to present what they have already done, and, if possible, present their own recommendations, before seeking assistance.

Conduct up-to-date exhaustive research of all options currently available to meet the member’s needs, using all resources available to them, including, but not limited to, Andrew Harper Editorial content, GDS, previous itineraries, contacting vendors, packagers, etc., consulting with other Advisors, meeting with more experienced colleagues who have planned similar trips to the designated area, including, other Sr. Travel Advisors and Department Managers.

Seek out all available, up-to-date information and combinations of all travel options, always thinking outside the box considering, for example, all transportation modes, special deals, maximizing cost savings, Hotel Programs or Select ameniti