Sr. Marketing Operations Program Manager

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

What Does a Sr. Marketing Operations Program Manager Do? 
 

The Sr. Marketing Operations Program Manager is a Consultant to the Client, coordinating directly amongst the 3rd Party Agencies and Internal Affiliate Partners whom are also providing services to the Client throughout the engagement.  This role is instrumental in acting as a “Quarterback” for the Client to manage the Partner ecosystem, understanding the complexities and dependencies of all work in progress and relaying those to the Client in terms of impacts to projects, schedule, and budget.  This close and detailed work with the Client provides an avenue for key stakeholders to make real-time adjustments and informed decisions in order to meet delivery expectations.  The Sr. Marketing Operations Program Manager also works at an enterprise level with clients to establish best practices and standards for partners in the partner ecosystem and is accountable to ensuring compliance to those.  This role is also accountable for developing a Master Program Plan and a Master Program Budget, incorporating, and assimilating all the details and elements of the individual project plans and budgets.  The Sr. Marketing Operations Program Manager will use both the Master Program Plan and the Master Program Budget to ensure smooth, timely, and cost-effective execution of all workstreams.    

Responsibilities include: 

• Runs the ceremonies required to execute the iterative work such as Daily Stand up, Sprint Mapping, Sprint Planning, Backlog Refinement, and Sprint Retrospectives. 

• Manage all ADO cards throughout the duration of the sprint, after the PMO has built the initial Epics  

• Conflict resolution, including scope, schedule, resource, budget, quality, and communication   

• Agile ceremony leadership with the development teams and relevant stakeholders 

• Proactively identify and flag resourcing concerns and work with Department Leads, Client Services, and PMs to ensure the accuracy of updates to staffing plans  

• Help the development team to achieve customer satisfaction and self-organizaiton

• Partner with Client Services, PMs, and Marketing Operations Lead to develop timelines and execution plans for coming Sprints 

Qualifications

What Are We Looking For? 

• 5-7 years prior marketing operations or program management experience is required
• Pharmaceutical Industry experience
• Undergraduate degree or equivalent experience 
• Previous healthcare Marketing Agency industry experience
• Experience in leading teams executing email marketing campaigns 
• Experience with Managed Services & Marketing Optimization platforms (Salesforce Marketing Cloud) 
• Experience leading a multitude of complex technology-based programs 
• Proven ability to successfully manage highly complex/multi-faceted programs in a fast-paced environment
• Prior management of at least one (1) direct report
• Prior experience working in a scrum team as a resource
• Knowledgeable in techniques to solve problems and gaps in the scrum
• Experience and knowledge with successful Agile techniques
• Compiling sprint/iteration resourcing and quarterly/annual Staffing/Resource plans
• Ability to analyze and think quickly and to resolve conflict
• Advanced ability to navigate and drive for clarifications of undefine