Mortgage National Sales Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Location expectations 

This role may be designated as U.S. home-based remote. However, if the selected candidate resides near a U.S. Bank location, they will be expected to work onsite three (3) or more days per week.

As the West Market Sales Executive, this role is responsible for overseeing and driving sales strategy, production performance, and staff effectiveness across multiple retail locations within an assigned national territory. The role focuses on developing and executing sales initiatives that maximize revenue and profitability while maintaining brand standards and a high level of customer satisfaction. This leader is accountable for establishing and achieving sales and budget objectives by increasing production, improving profitability, and effectively managing expenses. Responsibilities include providing leadership, direction, and ongoing performance feedback to regional sales managers and retail teams through regular performance evaluations, coaching, and recognition of results.

This position develops and executes comprehensive sales strategies aligned with enterprise goals, monitors sales performance metrics, analyzes results, and implements actions to improve productivity and efficiency. The role partners closely with leadership to develop and deliver training initiatives that enhance the skills and capabilities of retail sales teams while supporting short‑ and long‑term talent development. Responsibilities also include conducting market analysis to identify emerging trends, opportunities, and risks within the retail mortgage environment; maintaining strong relationships with internal partners, vendors, and external stakeholders; and developing and managing sales activity budgets to ensure appropriate resource allocation and return on investment.

The successful candidate demonstrates a strong understanding of U.S. Bank and the competitive mortgage landscape, with the ability to drive strategic initiatives that have a measurable impact on results. This leader brings proven operational leadership experience, including the ability to conduct difficult conversations and manage performance effectively. The role requires strong communication, analytical, decision‑making, and problem‑solving skills, along with the ability to influence and lead talent development across the organization. A dynamic, execution‑focused leadership style, coupled with tact, diplomacy, and strong interpersonal skills, is essential for success in this role. This position also requires 2 or more hours of driving per week.

Basic Qualifications

• 10+ years of mortgage lending experience, including multi-market or regional leadership

• Demonstrated success leading large, geographically dispersed sales organizations

• Strong business acumen with the ability to translate strategy into execution

• Proven leadership, coaching, and talent development capabilities

Preferred Qualifications

• Bachelor’s degree or equivalent applicable experience

• Experience leading national or regional mortgage sales organizations

• Proven experience leading, coaching, and developing leaders and teams, including performance management, feedback, and long‑term talent development

• Demonstrated financial and operational acumen, including budget ownership, resource allocation, and use of performance metrics to inform decisions

• Deep knowledge of mortgage products, sales channels, and consumer lending markets

• Strong executive presence with the ability to influence and partner across senior leadership teams

• Proven operational leadership, including the ability to address performance gaps, manage risk, and conduct difficult conversations with sound judgment

• Demonstrated ability to develop and execute sales strategies that drive revenue growth, profitability, and expense discipline across large, geographically distributed teams

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