Sr. Manager, Employee Relations

Job Posting Title:

Sr. Manager, Employee Relations

Req ID:

10096323

Job Description:

Job Summary:

The Senior Manager, Employee Relations (“ER”) will lead a team of ER professionals, while supporting the creation and implementation of company-wide strategies to enable decisions that are consistent with company policies, values & culture. This role provides clients with ER expertise and services, including conducting complex investigations related to Company policies, determining investigation findings and recommendations, drafting various investigation-related documents, advising on a wide-range of ER issues, and interpreting policies and practices. The Senior Manager, ER will also help on various projects, including assessment of organizational changes, ER data and analytics, and ER training. The Senior Manager, Employee Relations must be able to perform work with little supervision, exhibit strong written and verbal communication skills, handle a wide range of complex and highly sensitive employment situations, and skillfully interact with employees at all levels of the organization.
 

This position is part of the Disney Experiences (DX) Human Resources/Diversity & Inclusion organization and will be located in Orlando, Florida. This role will report to the Director, Employee Relations.

Responsibilities:

• Provide day-to-day leadership to ER professionals and serve as a primary point of contact for assigned clients. Lead the team to conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation.  
• Engage with employees and leadership across the DPEP organization to enable business strategies, conduct ER related assessments and investigations, and discuss continuous improvement opportunities to foster a positive employee experience and promote employee advocacy.
• Proactively identify, develop, implement, and sustain integrated ER-related strategies and solutions.
• Promote knowledge, understanding, and compliance with regard to company policy and relevant employment laws through coaching, presentations, and training. 
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.
• Produce written material in a logical and comprehensive manner for internal and external audiences.
• Proactively identify and analyze ER data/metrics for themes, trends, and root cause identification. 
• Share findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company. 
• Collaborate with Labor Relations, HR Business Partners, Diversity, Equity, & Inclusion, and other HR functional teams in order to advance the work. 
• Engage partners are necessary, to include Legal, Security, Public Affairs, Management Audit, Advisory & Assurance, and Risk Management.
• Lead project work to include thought partnership, training, research, and other contributions that support the business.  
• Serve as a role model, demonstrating the value proposition for diversity, equity, and inclusion and advocating the company’s culture and core values.
• Engage with ER team members across The Walt Disney Company to assist with advancing investigations and other ER initiatives as needed/directed. 

Required Qualifications

• Bachelors Degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.
• Relevant experience leading others to include proven exceptional leadership qualities.
• In-depth knowledge of employee relations, complex workplace investigations, federal and state laws / regulations.
• Strategic thinker, with demonstrated experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level.
• Excellent decision-making, problem solving, critical thinking and root cause/analysis skills.
• Strong written and verbal communication skills and exceptional analytical, reporting, and presentation skills are required.
• Ability to transition between strategy and day-to-day operations while leveraging capability and capacity of the team.
• Self-starter with the ability to prioritize work independently and the discernment to escalate issues appropriately.
• Superior ability to demonstrate consultative and credibility assessment skills and comfort in expressing rationale supporting said assessment.
• Demonstrate command with all levels of audiences and approaches work in a