Senior Manager – Scorecard Lead & Strategic Projects

At American Express, our culture is built on a 175-year history of innovation, shared 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Senior Manager – Scorecard Lead & Strategic Projects role is part of Global Strategy, Operations & Performance (GSOP) team within Global Merchant and Network Services (GMNS). GSOP powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long-term goals. The candidate will be PMO lead for scorecards, lead executive reporting and planning activities; and driving high-impact strategic projects. This role requires strong program management capabilities, the ability to translate complex data into compelling executive-level narratives, and excellence in cross-functional collaboration. The ideal candidate will be a trusted partner enabling data-driven decision-making through clear, concise, and compelling deliverables.
 

Key Responsibilities include:
•    Lead the design, development, and ongoing management of scorecards, ensuring accuracy, consistency, and timeliness.
•    Own the end-to-end MS US scorecard production process, including requirements gathering, data validation, review cycles, and executive delivery.
•    Lead 1 Analyst to lead and provide oversight of monthly executive reporting and planning activities.
•    Drive strategic, cross-functional initiatives from concept through execution, ensuring alignment with organizational priorities.
•    Develop clear, compelling stories and insights from data to inform senior leadership and executive stakeholders.
•    Create high-quality, executive-level presentations, with a strong emphasis on clarity, structure, and visual storytelling.
•    Partner closely with cross-functional teams (e.g., Finance and Analytics).
•    Establish and continuously improve processes, governance, and best practices for scorecards, and strategic project execution.
•    Manage timelines, risks, dependencies, and stakeholder expectations across multiple concurrent initiatives.
 

Minimum Qualifications:
•    3-5 years of proven experience in program or project management, with the ability to manage complex, cross-functional initiatives.
•    Exceptional storytelling skills, with the ability to synthesize data and insights into clear, actionable narratives for executive audiences.
•    Demonstrated expertise in creating executive-level presentations, particularly using Microsoft PowerPoint.
•    Strong proficiency in Microsoft Office especially PowerPoint and Excel skills.
•    Excellent communication and stakeholder management skills.
•    Ability to work effectively across teams, balancing diverse perspectives and priorities.
•    Detail orientated while maintaining a view of the bigger picture
•    A proactive mindset with a ‘can do’ attitude 

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

*Employment eligibility to work with American Express in the U.S. i