Become a part of our caring community and help us put health first
 

The Process Improvement Professional will analyze and measure the effectiveness of existing business processes and assist in developing sustainable, repeatable, and quantifiable business process improvements within the Member Impact and Community Engagement Department. The Process Improvement Professional work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data on Member and Community Engagement programs, projects, and pilots. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced compliance, quality, increased productivity and reducing cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, program process analysis, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including linkages to related areas of member and community engagement. Makes decisions regarding work methods, occasionally in ambiguous situations, and requires minimal direction. Follows established guidelines/procedures.

This position requires the Candidate to reside in the state of Florida.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree or minimum four, (4) years of experience in analyzing processes and developing business practices.
• This position requires the Candidate to reside in the state of Florida.

• Intermediate to Advanced proficiency using Microsoft Office Suite, Visio and SQL Server, including query and dashboard development

• Prior experience collaborating within cross functional teams; program/project management such as health services, quality, and compliance

• Strong business acumen and analytical skills in order to see the big picture and draw out insights and observations

• Ability to apply laws, regulations, and contracts to achieve day to day business solutions.

• Ability to work independently

• Ability to adjust deliverable priorities in a fast-paced environment

• Ability to effectively interact with and influence all levels of the organization, including front line associates and senior leadership

• Ability to analyze information, research problems, and determine and implement solutions

• Proven success in creating training and process improvements

• Knowledge in interpreting and executing escalations

Workstyle: Remote work at home

Location: Florida

Schedule: Monday through Friday 8-5 PM Eastern with occasional work

Travel:

• This position requires the Candidate to reside in the state of Florida. ​
• If outside Tampa Florida commuting range, may be required to travel no more than 10% to the Tampa market office for training and development
• Tampa residents may be requested to participate in onsite market meetings as business needs.

Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format: HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Home Statement:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.