Donation Center Attendant (41708)

GOODWILL GULF COAST

Job Description

TITLE:                      Donation Center Attendant (ADC) - FL  DATE WRITTEN:      12/2024

DEPARTMENT:        Donated Goods                                    SUPERVISED BY:     Material Handler Supervisor

SUPERVISES:            n/a                                                        STATUS:         Non-exempt, Part-time or Full-time                                                                       

Mission Contribution: Providing funding for our mission services operation.

Function: Providing customer service to donors, handling and sorting donations.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).

1. Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
2. Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
3. Keep an accurate count of donations.
4. Sorting donations into designated equipment.
5. Ensures a clean and empty work center at the end of each shift.
6. Ensures the image of the exterior and interior of the donation area are maintained to Goodwill standards.
7. Offers a “Donor Thank You” tax receipt, and completes daily donor count. .       
8.  Coordinates with truck drivers and helps the actual loading of the trucks, when they arrive.
9. Completes daily reports, including in and out log and zip code reports.        
10. Monitors and reports to immediate supervisor, any needed supplies, including first aid supplies, containers, bins, and paperwork.    
11. Sorts and pairs sellable shoes and sorts belts and purses
12. Empties donation box at the beginning and end of every shift. Records accurate count of donations in box as well as count of donations left outside center and donation box 3 bags/boxes = 1 donation.
13. Opens and closes donation center reporting to the dispatcher arrival time and any time other than scheduled lunch or breaks that the donation center will be closed.  
14. May be required to work one day a week at a Goodwill store location.
15. Maintains adherence to all company policies and procedures.
16. Other duties as assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

1. Must be able to interact cordially and productively with a variety of people.                             
2. Must be able to market Goodwill and explain the mission to the general public.                  
3. Must be able to take initiative and work well with little supervision.
4. Must be able to work a flexible schedule including nights and weekends.
5. Must possess excellent organizational and communication skills.
6. Ability to function in a hectic work environment with occasional periods of high stress.

Experience and Education Requirements:

• • High School diploma o