Resident Engineer, Onsite Customer Support

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

 

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: Dearborn, MI, USA  

 

 

What we are looking for:

 

Yazaki is looking for a Resident Engineer, On-Site Customer Support to join our Ford Business Unit on-site in Dearborn, MI.  The ideal candidate will enjoy working in a collaborative and action-driven environment making lasting impacts on the organization. 

 

The Resident Engineer will represent Yazaki at the customer location and provide support to keep the customer protected for any eventuality with the products supplied.

 

What you will be doing:

 

• On-Site Customer Issue Management: Monitor product quality at customer plant including audits, repair, and on-hold vehicles, analyze quality/design/logistics concerns, initiate root cause analysis process for identified quality issues, implement containment activity, i.e., rework, sorting, yard audits, Return Material Authorization (RMA), complete and submit Quality Authorized Rework (AR) packages to kick-off rework, assist in production trial runs and prototype builds, obtain Part Submission Warrant (PSW) functional approval as required.
• On-Site Continuous Improvement Initiatives: Implement initiatives defined by Customer and GMBU team members, participate in vehicle reviews, line audits, process reviews, attend plant warranty meetings and arrange for report out of top warranty issues, monitor customer scrap and cost being charged to Yazaki
• Communication Activities: Attend on-site customer meetings and report on GMBU issues, expedite analysis of warranty parts returns, maintain issues tracking in GQRS for Quality and monitor in Business Engineering Application Management System (BEAMS), ensure issue closure with all affected parties, develop and maintain relationships with key customer personnel, Meet with Customer Engineering and Incoming Quality organization to set/review priorities, perform and distribute results of returnable inventory verification, relay engineering issues to the appropriate engineer and follow through resolution
• Launch Support: Assist launch team with supporting builds, attend customer launch issues reviews and drive issues to closure, assist launch team with reviewing product readiness
• Other: Provide leadership to the Resident Engineering group, assist in the development and monitor training plans for Resident Engineers, provide input to help establish Resident Engineering group initiatives & objectives, ensure metrics according to the Metric Tracking System are accurate and published on-time, assist in identifying and implementing actions to improve metric performance, review and approve quality ARs, GQRS concerns and root cause analysis for other Resident Engineers; communicate and facilitate resolution for inadequate actions from support functions

 

 

 

 

What you will bring to the table:

 

• Bachelor’s Degree in quality engineering or equivalent
• Wire harness manufacturing experience a plus
• Experience in automotive launch of electrical distribution systems preferred
• Experience in assessment of quality