Senior Sales Operations Analyst

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a highly skilled Senior Sales Operations Analyst to support the Sales Operations Team and broader Sales Organization through advanced operational analysis, CRM governance, strategic programs, process improvement, and financial and performance reporting. This role plays a critical part in driving operational efficiency and strategic execution across sales functions. 

Our Senior Sales Operations Analyst will create and manage Salesforce reports and dashboards, ensure CRM data integrity, support annual planning cycles, and provide analytics to drive informed business decisions. This position also acts as a key liaison between sales, product, finance, marketing, and other cross-functional teams, ensuring timely and accurate delivery of insights, reporting, and process enhancements. 

Responsibilities: 

CRM Governance & Data Integrity 

• Ensure integrity and consistency of data across Salesforce. 

• Lead CRM data audits and enforce data governance policies. 

• Identify system improvements and define requirements or process changes to improve data integrity. 

Annual Planning & GTM Support 

• Assist in the annual planning process, including territory and module design, quota development, and budget modeling.

• Provide data-driven insights and modeling to inform GTM strategy, productivity targets and strategic initiatives.  

Performance Analysis 

• Provide funnel and forecast reporting and analysis to drive insights and strategic decisions.  

• Maintain monthly and ad hoc sales performance data and KPIs for executives and sales leaders. 

• Track key metrics such as attainment, pipeline health, churn, and bookings to support performance management. 

Strategic Programs, Operations and Process Ownership 

• Provide GTM program support across the sales segments, including execution tracking, performance analysis, and cross-functional coordination to drive segment-specific growth and alignment with strategic objectives. 

• Support strategic initiatives across the business, including new go-to-market programs and sales enablement efforts. 

• Oversee the account change approval process, including ownership reassignments, merges, and hierarchy modifications. 

• Act as a key business process owner for sales-related workflows and system enhancements. 

• Identify and develop system requirements or process changes to improve operational efficiency. 

Cross-Functional Communication & Support 

• Serve as a liaison between sales, finance, marketing, and IT teams.

• Provide ad-hoc reporting and analysis support for the sales organization and leadership team. 

Qualifications: 

• Bachelor’s degree in Business, Finance, Analytics, or related field required; MBA or advanced degree is a plus. 

• Minimum of four (4)