Technical Client Success Manager (Remote)

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
Atmosera empowers businesses to Redefine Possible with Modern Technology and Human Expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
We are looking for a Technical Client Success Manager to join our Client Success Team and work with Atmosera’s strategic ISV clients to build and maintain strong relationships and intentional growth. This is a high-profile client-facing role requiring strong relationship management skills and technical acumen.
The Technical Client Success Manager will work with strategic clients to support their technical and operational requirements while astutely and proactively identifying their needs and mapping those requirements to Atmosera’s solutions. In addition, the role requires the ability to work well with internal operational and professional service teams to ensure timely delivery of operational support and / or deployment activities.
This role will advocate on behalf of the client to internal Atmosera teams as well as educate clients on Atmosera services and technical solutions. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

What You'll Do

• Manage a portfolio of strategic and growth level client accounts to foster long-term business relationships to derive maximum value from client’s investment in Atmosera’s solutions, map short-term and long-term client goals, and ultimately drive long-term, high client satisfaction.
• Increase client satisfaction through regular meetings to understand business needs, technical objectives, communicate activity progress, and serve as technical liaison between client and Atmosera’s operational and solution teams.
• Drive additional revenue and retention within your assigned client portfolio
• Understand and articulate the technical and business strategies and value roadmap for Atmosera’s solutions as they relate to client needs.
• Act as a client escalation point to drive resolution in a timely, proactive manner by involving the appropriate teams.
• Identify risks to the client achieving their business goals and work with the appropriate Atmosera teams to mitigate risks.
• Supervise customer health by monitoring and understanding Atmosera’s solutions and by stewarding client happiness.
• Act as a client advocate, driving cross-functional teams across our solution platform including Architecture, Professional Services, Sales, Finance, and Client Support.
• Act as a technical expert and evangelist to train and upskill the technical aptitude of their cross functional teammates within Azure
• Being the technical advisory resource to our client portfolio about Azure spend, optimizations
• Provide clients with environmental intelligence and documentation utilizing Azure Dashboards and workbooks

Skills Needed

• Must be highly motivated and transparent to clients through regular meetings and calls
• Proven experience driving retention and revenue expansion
• Embrace and respond well to change in a dynamic, fast paced environment and can work in with high levels of ambiguity
• 4+ years of client facing experience in a services role, preferably with a SaaS or consulting company
• Strong understanding of cloud infrastructure technology, ideally Azure
• Experience in solving client technical questions and inquiries
• Critical thinking and problem-solving skills
• Excellent Communication skills with the ability to explain technical concepts in layperson terms
• Able to make rational decisions under pressure
• Strong project management skills

Qualifications

• Must have a client first approach
• Strong leadership skills which encourage confidence with cl