Virtual Tech Assistant

Part-Time Virtual Tech Assistant (Remote)

Part-time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is actively looking for Virtual Tech Assistants (AKA Video Specialists) to join our Winning Team! 

Who are you?

If you’re passionate about technology, tech-savvy, have live Zoom and video conferencing troubling shooting experience and enjoy working directly with clients, this is the job for you! 

Our Video Specialists provide live technical support and excellent customer service for our Clients on deposition day using our Steno Connect platform. Operating with a hospitality mindset, sometimes under pressure, is critical to ensuring all of our clients have everything they need to have a successful deposition. 

All Video Specialists get comprehensive, on-the-job training to become familiar with the deposition process and Steno’s unique service processes. 

On a regular basis, you’ll be: 

• Providing face-to-face, on-camera technical, video, and audio support during remote depositions, troubleshooting audio and video issues for our clients in real time. 
• Organizing all documents needed for virtual depositions.
• Ensuring that clients are comfortable using the platform (StenoConnect) and answering any technical questions as they arise. 
• Speaking to clients and being assertive, professional, and courteous.
• Quickly learning multiple online platforms and keeping up to date with processes (and sometimes, dealing with ambiguity). Flexibility is key! 
• Providing exceptional and hospitable customer service before, during, and after depositions to ensure our clients are receiving white-glove service anytime they need it. 

You’re gonna crush it if: 

• You have 2+ years of Customer Service experience.
• You have 1+ years of experience with video/audio conferencing. Previous Zoom experience is a requirement. You will be tested on Zoom proficiency during your interview process, so you should feel very comfortable with Zoom and are proficient in navigating and troubleshooting within the platform’s features and functionalities.
• You can coordinate many moving parts comfortably in a high-stress environment.
• You are comfortable using multiple technologies and can quickly pick up new skills.
• You are highly attentive, detail-oriented, and organized.
• You have a minimum of 20 hours of availability Monday - Friday. More specifically, you must have full availability, at least three days a week. 
• You have the desire to work with a fast-paced and quickly-growing tech startup, and you are enthusiastic about the opportunity for growth within the company.
• You must be prepared and meet weekly training educational and training requirements.
• You have at least 6 months of experience working in a remote setting.
• If you have experience in the court reporting or legal industry or with a start-up, that is a plus! 

Compensation & Benefits:

• Salary - $20- $23 hourly
• Healthcare - You may be looking for part-time work, but your health is always a priority. We offer part-timers a monthly reimbursement to help offset the costs of covered healthcare insurance premiums and expenses.
• Wellness/Mental Health - We offer shared benefits to all employees to be used among them and their households.
• Paid Sick Time - We offer coverage for your scheduled work days when you're not able to work.
• Options of Equity - We know our success is nothing without our team.
• Access to a 401k through Guideline
• A work-supplied computer, a monthly stipend to cover internet costs, and more!

Our Team 

Our team (AKA, the “Vid-Squad”) includes people from a variety of backgrounds, ranging from film and television production, IT, retail, and the restaurant industry. The Vid-Squad is a highly reliable team, with senior teammates who help make sure the metaphorical “ship” (known as “Space Yachty”) runs smoothly. 

Employees who shine in this role are people who are patient and perform well under pressure, are multi-taskers and