Senior Automation Analyst (Hybrid- Spain)

At Emburse our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill &amp; Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.<br/>Automation Analysts are responsible for creating scripts in accordance with requirements requested by Implementation Specialists/Consultants and customers directly. They are also responsible for identifying areas for automation and working on those automation projects. Activities include: writing scripts that provide exports for third party systems, managing and providing regular updates on the progress of requests, consulting on best practice design, maintenance of and adherence to standard scripts, developing automation to simply existing processes.  <h3>What you'll do:</h3> <ul> <li>Understand the business requirements outlined in each request to create the most optimal solution </li><li>Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.) </li><li>Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained </li><li>Assist the project managers to gather requirements and consult with customers on the most optimal solution when required </li><li>Mentor other analysts and assist them with solution design and troubleshooting </li><li>Conduct peer reviews of configuration and scripting work completed by other analysts to ensure quality based on the original specifications </li><li>Use case tracking systems to track and manage requests </li><li>Provide excellent customer service to customers by phone, email and Salesforce </li><li>Acquire technical product knowledge through training, self-directed research and testing, and internal consultation </li><li>Test completed configuration to ensure solutions meet the original request </li><li>Proactively provide updates to project managers and follow up with customers where needed on active requests </li><li>Adhere to department standards for script writing and specifications as defined </li><li>Work with the PM and customers to gather specifications if they are missing or incomplete </li><li>Run Git commands to save scripts in GitHub directly </li><li>Run basic Linux and Windows commands to copy files, move them, or list </li><li>Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with colleagues </li><li>Key resource on implementations that are identified as higher-revenue, sensitive, complex and/or strategic </li><li>Recognize best practice improvements and offer suggestions for new best practices </li><li>Recognized SME within the implementation team in at least one specific area </li><li>Assist Automation Analysts I &amp; II with complex scripts and database queries </li><li>Collaborate with the various product teams to understand new functionality and assist in documenting the implementation process </li><li>Evaluate existing internal business processes, anticipate new requirements and identify areas for improvement </li><li>LI-LH</li><li>LI-HYBRID</li></ul> <h3>What we're looking for:</h3> <ul> <li>Bachelor’s degree in Computer Science or related field, or equivalent years’ experience</li><li>Minimum of 4 years’ experience in customer service, support, web design/development or related role </li><li>3+ years’ experience using Python and SQL </li><li>1+ year of experience in Groovy/Java </li><li>1+ year experience with bash commands </li><li>1+ year experience with Git commands and GitHub </li><li>1+ year experience with Desktop applications</li></ul>Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.