College Work Study Program (Office Assistant - Academic Advising and Career Services)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: College Work Study Program (Office Assistant - Academic Advising and Career Services)

Employee Classification: Other

Institution: Southwest Tennessee Community College

Department: Academic Advising and Career Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Southwest Tennessee Community College Academic Advising and Career Services Office is looking for a well-motivated student to fill the Office Assistant role. The Academic Advising and Career Services Assistant will gain hands-on experience and provide essential support to both the Academic Advising and Career Services offices. The assistant will work closely with staff to provide a professional, welcoming environment for students seeking guidance on academic and career-related matters.

Job Duties

• Student Support: Greet students, answer general questions, and assist with scheduling advising and career services appointments.
• Career Resources: Help students access career assessment and exploration, job search, and resume-building tools.
• Advising Support: Assist academic advisors with administrative tasks such as maintaining student records, tracking advising sessions, and preparing academic plans.
• Workshops and Events: Assist in organizing, setting up, and working workshops, career fairs, advising registration events, and other career or academic development events.
• Data Management: Update and maintain files for academic advising and career services, ensuring accurate and confidential documentation of student interactions.
• Office Organization: Maintain supplies, ensure flyers and brochures are stocked, and assist with general office duties to keep the advising and career services office organized.
• Student Outreach: Assist with outreach efforts such as email campaigns, surveys, and promotional materials to encourage student engagement in advising and career services.
• Friendly, approachable, and dependable demeanor with a customer service mindset

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
  
• Only students who are approved for Federal Work Study are qualified for this position.
  
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
    
• Strong communication skills, both written and verbal, with the ability to interact professionally with students, staff, and faculty.
  
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and responsibilities.
  
• Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint).
  
• Interest in academic advising, career counseling, or student services is a plus.
  
• Ability to maintain confidentiality and adhere to FERPA regulations.
  
• Friendly, approachable, and dependable demeanor with a customer service mindset.

Preferred Qualifications

• Prior customer service or office experience.
  
• Basic knowledge of Southwest student resources.

Knowledge, Skills, and Abilities

• Requires regular attendance for the allotted hours per week.
  
• Dependable, courteous, and possess good communication skills.

Physical Demands / Working Conditions

• Ability to perform basic office duties including lifting up to 25 lbs.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular posit