Director of Credit and Collections

JOB TITLE:  Director Credit and Collections

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days 
• Vacation Time - Earn up to 2-weeks on your first year of employment  
• Paid and Floating Holidays  
• Premium FREE Medical and Dental coverage options 
• Vision Insurance
• 401(k) with company matching 
• Life Insurance  
• Discounts on Tires and Wheels 
• Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

GENERAL RESPONSIBILITIES:

Responsible for overseeing all aspects of the company's credit and collections operations; to include:

• Develop and implement effective credit policies, manage customer credit limits, and optimize the collections process to ensure timely and accurate collection of outstanding accounts receivable.
• Work closely with cross-functional teams, including Sales, Finance, and Customer Service, to enhance the company's credit and collections strategies.
• Provides ongoing training to Credit team.

ESSENTIAL RESPONSIBILITIES:

Credit Management:

• Develop and implement credit policies, procedures, and guidelines to evaluate and approve creditworthiness of new and existing customers.
• Assess credit risk for potential customers, review credit applications, and establish appropriate credit limits.
• Monitor credit exposures and review customer credit profiles regularly to ensure compliance with established credit policies.
• Collaborate with Sales and Customer Service teams to resolve credit-related issues and negotiate credit terms when necessary.
• Stay updated on industry trends and credit regulations to proactively manage credit risk.

Collections Management:

• Develop and execute effective collections strategies to improve cash flow and reduce overdue accounts.
• Implement efficient collections processes, including customer communication, payment reminders, and follow-up activities.
• Analyze aging reports, delinquent accounts, and customer payment history to identify collection priorities and strategies.
• Monitor collection activities and provide guidance to the collections team to ensure adherence to company policies and procedures.
• Develop and implement effective escalation strategies to address accounts that require additional attention. Providing insights and recommendations to senior management regarding collection strategies, and potential write-offs.
• Collaborate with Legal and external collection agencies when necessary to handle escalated collection cases.

Reporting and Analysis:

• Prepare regular reports and analysis on accounts receivable, credit risk, collection performance, and key metrics for senior management.
• Identify trends, patterns, and potential risks in customer payment behavior and provide actionable insights to improve collections efficiency.
• Monitor and analyze industry credit benchmarks and best practices to recommend process improvements.

Process Improvement:

• Continuously assess and improve credit and collection processes to enhance efficiency and effectiveness.
• Leverage technology and automation tools to streamline workflows and reduce manual tasks.