Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team of 100+ TheyDoers represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

Join us in a high-impact, dual focus role where People and Strategy come together to shape how our company operates and grows. You’ll play a central role in connecting our global team and driving the execution of our most important priorities. You’ll help build a culture where people feel informed, supported, and inspired.

This is a full-time permanent role for someone who thrives on variety and ownership. You’re comfortable jumping between business and people operations, building processes from scratch, and making things happen. This role will ideally suit someone who is a highly organised and proactive communicator who can pivot from a quick Slack message to presenting a company wide update.

What you’ll do

Connect the Team

• Own our onboarding program, ensuring new hires feel welcomed, prepared, and set up for long-term success.

• Organise and host our bi-weekly all hands/AI Q&As. These sessions connect us as one global team and ensure our team members come together to share how they’re leveraging AI in their work.

• Lead our annual company retreats, from logistics to itineraries, liaising with our service vendor and ensuring a seamless and engaging experience.

• Support functions in planning and coordinating in-person team meet-ups.
  

Drive Operations & Strategy

• Partner with our CEO and executive team to set priorities, track progress, and drive execution of strategic initiatives, including OKR rollout, execution tracking and strategic communications.

  • Translate high-level goals into actionable plans, timelines, and measurable outcomes.

  • Identify operational risks, process gaps, and cross-functional dependencies, and drive actionable solutions to keep strategic initiatives on track.

• Partner with our Principal People Operations Specialist to continuously improve people operations and employee experience initiatives, including the implementation of AI and automation across workflows and operational processes.

Enable Leadership

• Lead internal communications, partnering with the leadership team to manage communications and updates effectively.

• Organise and attend our quarterly leadership team meet-ups (accommodation, catering, agenda) and ensure alignment, accountability and follow-through on agreed actions.

What we’re looking for

Experience:

• Experience working within a growing remote or hybrid SaaS organisation, supporting team members across multiple geographies and time zones.

• Experience in strategy and operations, business operations, people operations, employee experience, or similarly cross-functional operational roles. Experience spanning multiple areas is strongly preferred.

• Experience planning and coordinating in-person company events, including logistics, vendor management, and attendee experience, is preferred.

• Third-level education in Human Resources, Business, Operations, Psychology, or a related field is preferred.

Skills:

• Strong generalist mindset. You’re comfortable switching between operational, strategic, and people-focused work.

• Comfortable working across modern SaaS and AI tooling, including platforms such as Slack, Notion, Google Workspace, and workflow automation tools.

• A self-starter who thrives in autonomous environments and is comfortable improving existing processes or building new ones from scratch.

• Strong communicator with excellent interpersonal skills, high attention to detail, and the ability to build trust across t